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The on-access driver adapter failed to get a filename from the on-access driver

TrystanHughes

Hello everyone,  I see this message logged against multiple computers but haven't found a definitive answer through the knowledge base for what it means?  

Grateful if someone could shed some light on this?

The on-access driver adapter failed to get a filename from the on-access driver

Error code: a04c0001  



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    Hello Trystan Hughes,

    the usual questions when dealing with obscure errors: Is multiple many or a few, could they have something in common (apart from the error)? Are these recurrent (and frequent) errors and are there other scanning errors? If they are rare I'd just acknowledge them. Otherwise you should contact Support directly 

    Christian

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  • 0

    Hello Trystan Hughes,

    the usual questions when dealing with obscure errors: Is multiple many or a few, could they have something in common (apart from the error)? Are these recurrent (and frequent) errors and are there other scanning errors? If they are rare I'd just acknowledge them. Otherwise you should contact Support directly 

    Christian

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  • 0 in reply to QC

    Thank you Christian, 8 of our computers reported the same error over the past week.  This error has been seen rather infrequently on previous occasions,  we have been acknowledged them as the clients appear to be working fine.   Its only that we have had 8 reports in the past week which makes me think it could be worth us spending more time investigating. 

    Appreciate your advice - i'll raise with support.

    Trystan

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