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Event 1026 Patch Data Loader

Hi,

I have been getting the 1026 Data loader error in event viewer similar to this

https://www.sophos.com/en-us/support/knowledgebase/116495.aspx

The Sophos Patch Assessment - Event Viewer says its out of date.

The windows event viewer contains access to path 'C:\ProgramData\Sophos\Sophos Endpoint Management\4.0\Updates\Secure\SDFs\SophosPA\PSRVR' is denied.

I have attempted to give access to the Sophos account with NTFS permissions. This only works for a few hours before it is automatically removed from permissions.

---Resutls from your knowledgebase -----

When i check if the folder exist, it does except the number 5 is a 4, so it appears something hasn't updated properly.

C:\ProgramData\Sophos\Sophos Endpoint Management\5.0\Updates\Secure\SDFs\SophosPA\PSRVR

The Sophos Patch Feed is in the task scheduler. It runs after triggered, repeat every 1 hour for a duration of 1 day.

When i run this tasks and it is 'Running' It doesn't appear in the task manager.

In the PLS folder there is 256 folders from 00 to FF. Each of these contain multiple folders that then contain pls files.

Any help would be great

:57484


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Parents
  • Hi Christian

    The closest I get to one of these folders is 

    C:\Program Files (x86)\Sophos\Enterprise Console\SUMInstaller

    Which contains a config file in 

    \Update Manager\config.xml

    This only contians,  log settings, ID, Maxage and Max size

    Permissions

    1. Correct

    2 Full permission are kept for System and Admin and users and SCSU do not appear in permissions

    3 Correct

    I have set the .../4.0/update folder to inherent permissions from 1.

    In the mean time it has resolved the error. However it could take up to a day to revert

    I updated from 5.2 which has been updated in the past.

    :57556
Reply
  • Hi Christian

    The closest I get to one of these folders is 

    C:\Program Files (x86)\Sophos\Enterprise Console\SUMInstaller

    Which contains a config file in 

    \Update Manager\config.xml

    This only contians,  log settings, ID, Maxage and Max size

    Permissions

    1. Correct

    2 Full permission are kept for System and Admin and users and SCSU do not appear in permissions

    3 Correct

    I have set the .../4.0/update folder to inherent permissions from 1.

    In the mean time it has resolved the error. However it could take up to a day to revert

    I updated from 5.2 which has been updated in the past.

    :57556
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