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Event 1026 Patch Data Loader

BMTDT

Hi,

I have been getting the 1026 Data loader error in event viewer similar to this

https://www.sophos.com/en-us/support/knowledgebase/116495.aspx

The Sophos Patch Assessment - Event Viewer says its out of date.

The windows event viewer contains access to path 'C:\ProgramData\Sophos\Sophos Endpoint Management\4.0\Updates\Secure\SDFs\SophosPA\PSRVR' is denied.

I have attempted to give access to the Sophos account with NTFS permissions. This only works for a few hours before it is automatically removed from permissions.

---Resutls from your knowledgebase -----

When i check if the folder exist, it does except the number 5 is a 4, so it appears something hasn't updated properly.

C:\ProgramData\Sophos\Sophos Endpoint Management\5.0\Updates\Secure\SDFs\SophosPA\PSRVR

The Sophos Patch Feed is in the task scheduler. It runs after triggered, repeat every 1 hour for a duration of 1 day.

When i run this tasks and it is 'Running' It doesn't appear in the task manager.

In the PLS folder there is 256 folders from 00 to FF. Each of these contain multiple folders that then contain pls files.

Any help would be great

:57484


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    Hello BMTDT,

    Config.xml

    is in SUM's program folder which could be %ProgramFiles(x86)%\Sophos\Enterprise Console\SUM\ for installations upgraded from 4.x or %ProgramFiles(x86)%\Sophos\Update Manager where 5.x was the initial version.

    The permissions I see are:

    • explicitly set at  ...\Sophos Endpoint Management\ and propagated - Full control for SYSTEM and Administrators,  Read & execute for Users and SCSU
    • on the system using \4.5\ the above Full permissions are in addition explicitly set with propagation at ...\4.5\Updates\
    • for the PLS folder Full control for Sys&adm and Modify for SCSU are inherited from %ProgramData%\Sophos\Patch\ 

    Guess the explicit settings for ...\4.0\Updates\ aren't necessary so I'd set (and propagate) the permissions according to the first item in the list above. Then check if a) PatchDataLoader.exe works as it should and b) the permissions stick. Just curious - from which version did you upgrade to 5.3?

    Christian   

    :57543
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  • 0

    Hello BMTDT,

    Config.xml

    is in SUM's program folder which could be %ProgramFiles(x86)%\Sophos\Enterprise Console\SUM\ for installations upgraded from 4.x or %ProgramFiles(x86)%\Sophos\Update Manager where 5.x was the initial version.

    The permissions I see are:

    • explicitly set at  ...\Sophos Endpoint Management\ and propagated - Full control for SYSTEM and Administrators,  Read & execute for Users and SCSU
    • on the system using \4.5\ the above Full permissions are in addition explicitly set with propagation at ...\4.5\Updates\
    • for the PLS folder Full control for Sys&adm and Modify for SCSU are inherited from %ProgramData%\Sophos\Patch\ 

    Guess the explicit settings for ...\4.0\Updates\ aren't necessary so I'd set (and propagate) the permissions according to the first item in the list above. Then check if a) PatchDataLoader.exe works as it should and b) the permissions stick. Just curious - from which version did you upgrade to 5.3?

    Christian   

    :57543
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