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Enterprise Console not starting

Hello. 

My Enterprise Console is not starting, whenever i start it, it brings an error, the details in the error message are as below:

System.Reflection.TargetInvocationException: Exception has been thrown
by the target of an invocation. --->
Sophos.UIController.Extension.UIControllerException: The remote server
returned an error: (503) Server Unavailable.
   at Sophos.Encryption.UI.Module..ctor(IExtensionManager
extensionManager, IFrontEndProxyFactory factory)
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle._InvokeConstructor(Object[] args,
SignatureStruct& signature, IntPtr declaringType)
   at System.RuntimeMethodHandle.InvokeConstructor(Object[] args,
SignatureStruct signature, RuntimeTypeHandle declaringType)
   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags
invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr,
Binder binder, Object[] args, CultureInfo culture, Object[]
activationAttributes)
   at System.Activator.CreateInstance(Type type, BindingFlags
bindingAttr, Binder binder, Object[] args, CultureInfo culture,
Object[] activationAttributes)
   at Sophos.UIController.UIControl.<Initialize>b__a()
   at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method,
Action func)
   at Sophos.UIController.UIControl.Initialize()

----- [outer exception] -----
   -- error: 0x80131604
   -- facility: C#/.NET

   at 6
   at 5
   at 4
   at 3
   at 2
   at 1
   at class ATL::CComPtr<struct UIController::IUIControl> __cdecl
createUIController(struct IDispatch *,const wchar_t *)
   at __w64 long __thiscall CMainFrame::OnCreate(struct tagCREATESTRUCTW *)
   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__
*,wchar_t *,int)

Also i have noted that the Sophos Management Host service does not start, it looks like it has started but it imediately stops.

What can be the issue here?

Help

:56641


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Parents
  • Hello mtb1ker2002,

    if you get the small splash window and then an error pop-up this is your starting point. Same information is available in the user's AppData\Roaming\Sophos\Sophos Endpoint Management\5.x.y\log\ directory. But this should be rather obvious. If you need assistance please include at least some details :smileyhappy:

    Christian

    :57658
Reply
  • Hello mtb1ker2002,

    if you get the small splash window and then an error pop-up this is your starting point. Same information is available in the user's AppData\Roaming\Sophos\Sophos Endpoint Management\5.x.y\log\ directory. But this should be rather obvious. If you need assistance please include at least some details :smileyhappy:

    Christian

    :57658
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