Last night there was about about a 3 hour window where the new 10.6.3 recommended update could not be download. During this time, over 50% of our endpoints were also failing to update. Now there are over 600 endpoints that are stuck updating. The Sophos update logs on the endpoints show "Downloading product xxxx from server" as the last entry over 12 hours ago. alupdate.exe is still running in the task manager and if I right click Sophos and choose "Update Now" nothing happens. It's as if an update last night has locked up and now alupdate.exe thinks it's still updating indefinitely.
SEC shows over 600 endpoints out-of-date now. To make things worse, reboots are failing because Windows itself can't end the process and so the only way to resolve this is to force power off the machine and boot up again.
Is there a trick to tell alupdate.exe to stop processing the update. This seems like a bug. Never happened before until the new update was downloaded last night. Once rebooted, endpoints are fine.
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