Customers might be unable to connect with us via the Sophos Malaysia Support Hotline number. Our teams are actively working on a fix. In the interim, we request customers to use the backup hotline number - +65 3157 5922 (Singapore) or raise a support request at https://support.sophos.com/.

Help us enhance your Sophos Community experience. Share your thoughts in our Sophos Community survey.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 8 replies
  • Subscribers 2 subscribers
  • Views 18256 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Update Manager in Sophos Enterprise Console is failing to update since 2pm yesterday

Kevin_Beaumont

We got this email alert from Enterprise Console:

The time since an update occurred has exceeded the critical threshold. 

I can see in Update Manager that our subscription has been updated yesterday to 10.6.3, which is fine:

However since then updates fail:

Updates broke 2pm yesterday, so we're almost 24 hours behind.

We are running Sophos Enterprise Console 5.3.1 and updating directly from Sophos, there are no child servers etc.

Here's the Update Manager debug log:



This thread was automatically locked due to age.
Unfiltered HTML