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Unable to protect a new server 2012 R2 machine

I am trying to protect a new server that I have created which is server 2012 R2. It is discovered but when I click to protect it I get the error "The applied software subscription does not contain software this computer can use". How do I overcome this problem please?

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0 QC over 8 years ago

Hello carolyn while,

is perchance your SEC version too low? An attempt to Protect Win8.1/Win10/Win2012R2 endpoints fails with this message for SEC versions up to 5.2.0. Apart from upgrading SEC and Jak's suggestion there are additional options available.

Christian
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0 carolynwhile over 8 years ago in reply to QC

Hi

My sec is 5.1.2 so would that be a problem?

I have sorted it by pulling from the server but I am just interested in why it is happening.

THanks
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0 QC over 8 years ago in reply to carolynwhile

Hello Carolyn,

please see the article linked from my previous post. It's not a problem, but Protect of machines with the mentioned OSs is only possible with one of the workarounds, SEC 5.1.2 isn't "aware" of these OS versions and doesn't know how to handle them.

Christian
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0 carolynwhile over 8 years ago in reply to QC

Ah yes sorry. Thank you for that. Is the upgrade to 5.3.1 fairly painless or are there risks attached?

Thanks
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0 carolynwhile over 8 years ago in reply to QC

Ah yes sorry. Thank you for that. Is the upgrade to 5.3.1 fairly painless or are there risks attached?

Thanks
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0 QC over 8 years ago in reply to carolynwhile

Hello Carolyn,

there's always a residual risk [:)].
Can't comment on specifically 5.1.2 - wait! has there ever been a 5.1.2? - to 5.3.1. I'm on 5.3.0 (don't need the functionality and SQL service pack support added in 5.3.1). On one machine initially 5.1, upgrade path 5.2, 5.2.1., no problems. The other initially 4.5. one minor issue with, IIRC; 4.7->5.0.

Is this the first time you upgrade?

Christian
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0 carolynwhile over 8 years ago in reply to QC

OK thanks.

I think I ave done it before but last time I was moving servers as well so I started from scratch.

I will backup the VM and give it a try :-)

Thanks
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