Enterprise Console not loading any updates

Hello @ all,

I have a problem with a new clean installation at one of our customers. The installation completed successfully, but the Enterprise Console can not download any updates. There is always an error with Code 80040410 followed by 80040401 and 80040404.. The first error says "Data read from the update source for software subscription "recommended" was invalid (e.g. corrupt or incomplete).

I already checked the license, but the license is right. I also deleted the content of the folders "C:\ProgramData\Sophos\Update Manager\Working" and "C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse" and also checked the privileges for the administrator account. Everything is fine.

I do not have any content in the "Working" folder, but have many content in the "Warehouse" folder. There are many folders with any letters (e.g. 2C8166CD-F834-.....).

The support could not help me until now, maybe here has someone any idea?

Console is version 5.3.1.

Thanks and best regards

Dennis