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AutoUpdate upgrade failed installation

surma

The AutoUpdate feature attempted an upgrade on the server containing Sophos Enterprise Console and failed according to the logs. When we ran the msi directly, it would fail with an error regarding a missing transform file. Error 1605. After several attempts to manually install the msi, we succeeded but the install did not contain the server update information. I entered this manually and according to the logs it seems to be updating but the Enterprise Console is giving an error and the tray icon and application indicate a failed update attempt (Download of SAVNT failed from server). I am considering uninstalling the Sophos AV package but I am unsure how integrated it is with the SEC install. Would this be a wise step to take or could it cause issues with the SEC operation?

:49746


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    I had to end up contacting support which just indicated Sophos logs claimed the AutoUpdate product was already installed. I ran through instructions from support the first time and uninstalled Sophos AutoUpdate through FixIt. With their response regarding the logs of it still being installed, I then looked deeper. I uninstalled Sophos AutoUpdate again and bounced the server. I then found the Sophos AutoUpdate folder under 'Program Files'. I then searched the registry for the product string you provided and I found it still residing in the registry. I renamed the 'Sophos AutoUpdate' folder and deleted the product entry in the registry. I then attempted to reinstall Sophos from the CID directory. After the AutoUpdate installed it immediately failed due to no configuration. I then manually configured the AutoUpdate settings, chose Update Now and Sophos went on to finish installing the rest of the Endpoint Security. I again bounced the server after the requested restart by Sophos after installation. The Sophos AutoUpdate at this point is giving no errors and appears to be updating properly.
    Is the manual configuration required for the AutoUpdate on the server hosting SEC? I have had no other issues with the configuration on any other endpoint.

    :49944
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  • 0

    I had to end up contacting support which just indicated Sophos logs claimed the AutoUpdate product was already installed. I ran through instructions from support the first time and uninstalled Sophos AutoUpdate through FixIt. With their response regarding the logs of it still being installed, I then looked deeper. I uninstalled Sophos AutoUpdate again and bounced the server. I then found the Sophos AutoUpdate folder under 'Program Files'. I then searched the registry for the product string you provided and I found it still residing in the registry. I renamed the 'Sophos AutoUpdate' folder and deleted the product entry in the registry. I then attempted to reinstall Sophos from the CID directory. After the AutoUpdate installed it immediately failed due to no configuration. I then manually configured the AutoUpdate settings, chose Update Now and Sophos went on to finish installing the rest of the Endpoint Security. I again bounced the server after the requested restart by Sophos after installation. The Sophos AutoUpdate at this point is giving no errors and appears to be updating properly.
    Is the manual configuration required for the AutoUpdate on the server hosting SEC? I have had no other issues with the configuration on any other endpoint.

    :49944
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