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AutoUpdate upgrade failed installation

surma

The AutoUpdate feature attempted an upgrade on the server containing Sophos Enterprise Console and failed according to the logs. When we ran the msi directly, it would fail with an error regarding a missing transform file. Error 1605. After several attempts to manually install the msi, we succeeded but the install did not contain the server update information. I entered this manually and according to the logs it seems to be updating but the Enterprise Console is giving an error and the tray icon and application indicate a failed update attempt (Download of SAVNT failed from server). I am considering uninstalling the Sophos AV package but I am unsure how integrated it is with the SEC install. Would this be a wise step to take or could it cause issues with the SEC operation?

:49746


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    Hello surma,

    why did you try to run the .msi directly (and which one)? If the .msi fails with the proper parameters determined by AutoUpdate and/or the installer bootstrapper it is very unlikely that you enter a set of parameters which cause the execution to succeed and with the desired result. That SAVNT is mentioned instead of SAVXP suggests that some vital information has been lost due to attempting to install the .msi manually.

    I suggest you try to uninstall Sophos Anti-Virus and AutoUpdate - do not uninstall the Remote Communication System. Afterwards either re-self-protect the server from the console ot run setup.exe from the CID.

    Christian

    :49754
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  • 0

    Hello surma,

    why did you try to run the .msi directly (and which one)? If the .msi fails with the proper parameters determined by AutoUpdate and/or the installer bootstrapper it is very unlikely that you enter a set of parameters which cause the execution to succeed and with the desired result. That SAVNT is mentioned instead of SAVXP suggests that some vital information has been lost due to attempting to install the .msi manually.

    I suggest you try to uninstall Sophos Anti-Virus and AutoUpdate - do not uninstall the Remote Communication System. Afterwards either re-self-protect the server from the console ot run setup.exe from the CID.

    Christian

    :49754
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