I have a number of PCs that are not manageable from the console. It may be more than one issue, so I am looking at the moment at just one client:
Server: Windows SBS 2011, Sophos Enterprise Console 5.2.0.644
Client: Windows 7 Pro, Endpoint Security and Control, 10.3
Running "Sophos network communications report" from the client gets this:
- Sophos Anti-Virus cannot report to the Sophos management console or receive new security policies.
- This is because it is using an SSL certificate that is incompatible with the Sophos management console.
- This may be caused by the server having been reinstalled.
- Sophos Anti-Virus should be reinstalled by the system administrator.
I came across this article, and so checked the server and client time, and they are identical to the second.
https://www.sophos.com/en-us/support/knowledgebase/17266.aspx
I re-installed the client software - uninstalling all Sophos products from the client, restarting the PC, then running this:
\\<ourserver>\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe
This gives me in the list of installed programs:
- Sophos Anti-Virus
- Sophos AutoUpdate
- Sophos Remote Management System
... and I can see 7 Sophos services are running (Sophos Web Intelligence upsdate is not).
Following advioce on another webpage, I have added an exception to the client firewall to allow connections to port 8192. From the client I get an IOR response when telneting to port 8192 on the server. Going the other way I get "Connect failed". However, this is also the case if I try to connect to a client that is managed however, so is not a use diagnostic indicator.
Can anyone help me?
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