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Sophos Enterprise Console is not communicating with client PCs

F2Andy

This has been an on-going problem that I am only now trying to solve. Windows XP machines are fine, some Wndows 7 are too, but most are not. They appear in the list greyed out. Some have errors ("The installation could not be started" or "Computer s not yet managed"), but most are just blank. If I look at computer details, all it can show is the name, OS, domain and IP address.

PCs I have looked at seem to be running Endpoint okay, and update just as they should (hence I have not worried to much about the console not working).  Endpoint was installed from the local machine during installation in every case.

Endpoint version 10.3
Enterprise Console 5.2.0.644 running on Windows Server 2011 SBS

ETA: Also just noticed the policy set up in Enterprise Console has not been distributed.

:55138


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    Hello F2Andy,

    schtasks command works better with the IP address

    what exactly is works better? SEC uses one of the Windows APIs (but don't ask me for details). If schtasks seems to behave "abnormal" this could indicate some problem (perhaps AD/DNS) which eventually causes the scheduling from SEC to fail. Anyway, Protect Computers is not essential unless you intend to use Active sync with automatic deployment.

    What about the other endpoints and the potential issue with RMS?

    Christian

    :55176
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  • 0

    Hello F2Andy,

    schtasks command works better with the IP address

    what exactly is works better? SEC uses one of the Windows APIs (but don't ask me for details). If schtasks seems to behave "abnormal" this could indicate some problem (perhaps AD/DNS) which eventually causes the scheduling from SEC to fail. Anyway, Protect Computers is not essential unless you intend to use Active sync with automatic deployment.

    What about the other endpoints and the potential issue with RMS?

    Christian

    :55176
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