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Sophos Enterprise Console is not communicating with client PCs

F2Andy

This has been an on-going problem that I am only now trying to solve. Windows XP machines are fine, some Wndows 7 are too, but most are not. They appear in the list greyed out. Some have errors ("The installation could not be started" or "Computer s not yet managed"), but most are just blank. If I look at computer details, all it can show is the name, OS, domain and IP address.

PCs I have looked at seem to be running Endpoint okay, and update just as they should (hence I have not worried to much about the console not working).  Endpoint was installed from the local machine during installation in every case.

Endpoint version 10.3
Enterprise Console 5.2.0.644 running on Windows Server 2011 SBS

ETA: Also just noticed the policy set up in Enterprise Console has not been distributed.

:55138


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    The third article was for Windows 2000

    The second was suggesting putting in the right password and username. Yeah, I had thought of that myself.

    The first was slightly more useful. It looks like the console is failing to create a task on the client. However, I was able to create a task from the command prompt on the server, using the same username and password. It did not then say what to do from there. that looks like the fault is in So[phos to me.

    By the way, schtasks command works better with the IP address.

    :55162
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  • 0

    The third article was for Windows 2000

    The second was suggesting putting in the right password and username. Yeah, I had thought of that myself.

    The first was slightly more useful. It looks like the console is failing to create a task on the client. However, I was able to create a task from the command prompt on the server, using the same username and password. It did not then say what to do from there. that looks like the fault is in So[phos to me.

    By the way, schtasks command works better with the IP address.

    :55162
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