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Sophos Enterprise Console is not communicating with client PCs

F2Andy

This has been an on-going problem that I am only now trying to solve. Windows XP machines are fine, some Wndows 7 are too, but most are not. They appear in the list greyed out. Some have errors ("The installation could not be started" or "Computer s not yet managed"), but most are just blank. If I look at computer details, all it can show is the name, OS, domain and IP address.

PCs I have looked at seem to be running Endpoint okay, and update just as they should (hence I have not worried to much about the console not working).  Endpoint was installed from the local machine during installation in every case.

Endpoint version 10.3
Enterprise Console 5.2.0.644 running on Windows Server 2011 SBS

ETA: Also just noticed the policy set up in Enterprise Console has not been distributed.

:55138


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    Thanks, I have gone through that and set up new Group Policies (it seems a little outdated by the way; some policies have different names and I kind of guessed what it meant). Having done that, I checked the gpresult on my PC and confirmed GP was working. However, it is still not communicating.

    I am getting 3 different error responses.

    In some cases there is no error code at all (and at least one PC like this is not updating)

    In others I see ffffffd

    In yet others I see 0000002b, which is saying the credentials are wrong (and yet it accepted them when I typed them in, so the user and password must be right, and I have checked the user is an adminstrator on both client and server)

    :55156
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  • 0

    Thanks, I have gone through that and set up new Group Policies (it seems a little outdated by the way; some policies have different names and I kind of guessed what it meant). Having done that, I checked the gpresult on my PC and confirmed GP was working. However, it is still not communicating.

    I am getting 3 different error responses.

    In some cases there is no error code at all (and at least one PC like this is not updating)

    In others I see ffffffd

    In yet others I see 0000002b, which is saying the credentials are wrong (and yet it accepted them when I typed them in, so the user and password must be right, and I have checked the user is an adminstrator on both client and server)

    :55156
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