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RMS issue - clients update just fine but do not report to SEC

asester

All,

It appears that after a recent update on 4/21/15 for the Sophos Update Manager on our message relay server, external clients are no longer reporting in SEC.  They are able to update as usual, but nothing reports to SEC.

After doing some digging, looking at the MRInit.conf files, policies, tearing my hair out, etc.....I think I see the issue - just not sure how to resolve it.

In the SEC application, I can see the primary server and the message relay both have the latest Update Manager version > 1.5.6.13.

However, looking at the Programs installed on the message relay server through control panel, it is not showing the proper version installed.  It shows 1.5.2.1060, whereas the primary server shows the proper 1.5.6.13 version.

I tried to run a repair on the Sophos Update Manager application on the message relay server via control panel, but that didn't change the version.  When I force an update through SEC, it downloads the binaries and appears like it's still at the latest version...

Also, using 5.2.2 on server 2008 R2.

Any help is appreciated.

:57312


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    Hello asester,

    [version of SUM in] Programs installed on the message relay server

    this could be a glitch and it might or might not bite you in the future (I assume the latter) but I think its not the cause of the communication issue.

    Please see Additional SUM as message relay and 10.3.13 first. To add some detail: Check if your SUM server considers itself a relay or not. Go to %ProgramData%\Sophos\Remote Management System\3\Router\NetworkReport and open ReportData.xml. If the RMS router type says endpoint the server has un-relayed itself, this would explain that no messages are received from the downstream endpoints. If so see my second post in that thread for the next steps.

    Christian

    :57321
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  • 0

    Hello asester,

    [version of SUM in] Programs installed on the message relay server

    this could be a glitch and it might or might not bite you in the future (I assume the latter) but I think its not the cause of the communication issue.

    Please see Additional SUM as message relay and 10.3.13 first. To add some detail: Check if your SUM server considers itself a relay or not. Go to %ProgramData%\Sophos\Remote Management System\3\Router\NetworkReport and open ReportData.xml. If the RMS router type says endpoint the server has un-relayed itself, this would explain that no messages are received from the downstream endpoints. If so see my second post in that thread for the next steps.

    Christian

    :57321
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