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Sophos Enterprise Console 5.2.2 showing Update Manager not updating

E-Rexxie

Hi Folks

We have a SEC 5.2.2 instance which has a stuck Update Manager (the primary one on the SEC server). I've tried all sorts of things to get it going again - but to no avail.

1. restarting server

2. restarting services

3. deleting and downloading all the Warehouse and CID folders again (which seems to work fine)

The updates failed on 17 July 2014 and all I can see in the log viewer around that time are these view entries

17/07/2014 17:37:14 Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.
17/07/2014 17:37:14 Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2014-07-17T16-36-56-50', as the last synchronization of that product failed.
17/07/2014 17:37:14 Error Decoding of product release Sophos Patch Server version RECOMMENDED was not done because the synchronization failed.
17/07/2014 17:37:14 Error Version information for product 'Sophos Patch Server' was not gathered by dispatcher 'DispatcherPrograms-2014-07-17T16-36-56-50', as the last synchronization of that product failed.
17/07/2014 17:37:14 Error Decoding of product release Sophos Enterprise Console version 0.0.0 was not done because the synchronization failed.
17/07/2014 17:37:14 Error Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherPrograms-2014-07-17T16-36-56-50', as the last synchronization of that product failed.
17/07/2014 17:37:13 Error Decoding of product release Sophos Anti-Virus for Mac OS X 10.6+ version RECOMMENDED was not done because the synchronization failed.
17/07/2014 17:37:13 Error Version information for product 'Sophos Anti-Virus for Mac OS X 10.6+' was not gathered by dispatcher 'DispatcherPrograms-2014-07-17T16-36-56-50', as the last synchronization of that product failed.
17/07/2014 17:37:13 Error Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed.

Surely the update manager should fix this automatically seeing as all the updates since then having been working OK???

any help would be greatly appreciated

thanks

E-Rexxie

:52401


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    aaah here we go ... finding some useful info now ... going back in the SUMTRACE to 04-08-2014 at aroung 09:40:58 I see lots of errors like

    2014-08-04 09:40:57 : GatherCurrencyData: Considering payload Payload-Sub2...
    2014-08-04 09:40:57 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2014-08-04 09:40:57 : Cmd-ALL << [E402D][DispatcherPrograms-2014-08-04T08-40-37-3][7D48A012-0C64-4F21-BA27-A9CEDF442749] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2014-08-04T08-40-37-3' on product with rigid name '7D48A012-0C64-4F21-BA27-A9CEDF442749' has been aborted because the data has not been synchronised correctly.

    and this as well

    2014-08-04 09:40:59 : Cmd-ALL << [E400E][DispatcherPrograms-2014-08-04T08-40-37-3] Event with dispatcher ID 'DispatcherPrograms-2014-08-04T08-40-37-3' failed to execute.
    2014-08-04 09:40:59 : Cmd-ALL << [I1020][DispatcherPrograms-2014-08-04T08-40-37-3] All events with dispatcher ID 'DispatcherPrograms-2014-08-04T08-40-37-3' complete.
    2014-08-04 09:40:59 : Cmd-ALL << [I1021][ActionSelfUpdate-SDDM][DispatcherPrograms-2014-08-04T08-40-36-1] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2014-08-04T08-40-36-1' started...
    2014-08-04 09:40:59 : Cmd-ALL << [I1017][ActionSelfUpdate-SDDM][DispatcherPrograms-2014-08-04T08-40-36-1] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2014-08-04T08-40-36-1' could not execute.
    2014-08-04 09:40:59 : Cmd-Sock-608 >> DumpDefaultTargetSite
    2014-08-04 09:40:59 : Cmd-Sock-608 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SPKBEXEC01\SophosUpdate][TEOFFICE\sophos][Bwi0z7ID3q3fpLlixHPC+MatiBhcxR/rQX8=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SPKBEXEC01\SophosUpdate Username: TEOFFICE\sophos Obfuscated password: Bwi0z7ID3q3fpLlixHPC+MatiBhcxR/rQX8=
    2014-08-04 09:40:59 : Cmd-Sock-608 <<

    :52641
Reply
  • 0

    aaah here we go ... finding some useful info now ... going back in the SUMTRACE to 04-08-2014 at aroung 09:40:58 I see lots of errors like

    2014-08-04 09:40:57 : GatherCurrencyData&colon; Considering payload Payload-Sub2...
    2014-08-04 09:40:57 : GatherCurrencyData&colon; Sync marked as failed, sending the abort.
    2014-08-04 09:40:57 : Cmd-ALL << [E402D][DispatcherPrograms-2014-08-04T08-40-37-3][7D48A012-0C64-4F21-BA27-A9CEDF442749] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2014-08-04T08-40-37-3' on product with rigid name '7D48A012-0C64-4F21-BA27-A9CEDF442749' has been aborted because the data has not been synchronised correctly.

    and this as well

    2014-08-04 09:40:59 : Cmd-ALL << [E400E][DispatcherPrograms-2014-08-04T08-40-37-3] Event with dispatcher ID 'DispatcherPrograms-2014-08-04T08-40-37-3' failed to execute.
    2014-08-04 09:40:59 : Cmd-ALL << [I1020][DispatcherPrograms-2014-08-04T08-40-37-3] All events with dispatcher ID 'DispatcherPrograms-2014-08-04T08-40-37-3' complete.
    2014-08-04 09:40:59 : Cmd-ALL << [I1021][ActionSelfUpdate-SDDM][DispatcherPrograms-2014-08-04T08-40-36-1] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2014-08-04T08-40-36-1' started...
    2014-08-04 09:40:59 : Cmd-ALL << [I1017][ActionSelfUpdate-SDDM][DispatcherPrograms-2014-08-04T08-40-36-1] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2014-08-04T08-40-36-1' could not execute.
    2014-08-04 09:40:59 : Cmd-Sock-608 >> DumpDefaultTargetSite
    2014-08-04 09:40:59 : Cmd-Sock-608 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SPKBEXEC01\SophosUpdate][TEOFFICE\sophos][Bwi0z7ID3q3fpLlixHPC+MatiBhcxR/rQX8=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SPKBEXEC01\SophosUpdate Username: TEOFFICE\sophos Obfuscated password: Bwi0z7ID3q3fpLlixHPC+MatiBhcxR/rQX8=
    2014-08-04 09:40:59 : Cmd-Sock-608 <<

    :52641
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