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Sophos Enterprise Console 5.2.2 showing Update Manager not updating

E-Rexxie

Hi Folks

We have a SEC 5.2.2 instance which has a stuck Update Manager (the primary one on the SEC server). I've tried all sorts of things to get it going again - but to no avail.

1. restarting server

2. restarting services

3. deleting and downloading all the Warehouse and CID folders again (which seems to work fine)

The updates failed on 17 July 2014 and all I can see in the log viewer around that time are these view entries

17/07/2014 17:37:14 Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.
17/07/2014 17:37:14 Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2014-07-17T16-36-56-50', as the last synchronization of that product failed.
17/07/2014 17:37:14 Error Decoding of product release Sophos Patch Server version RECOMMENDED was not done because the synchronization failed.
17/07/2014 17:37:14 Error Version information for product 'Sophos Patch Server' was not gathered by dispatcher 'DispatcherPrograms-2014-07-17T16-36-56-50', as the last synchronization of that product failed.
17/07/2014 17:37:14 Error Decoding of product release Sophos Enterprise Console version 0.0.0 was not done because the synchronization failed.
17/07/2014 17:37:14 Error Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherPrograms-2014-07-17T16-36-56-50', as the last synchronization of that product failed.
17/07/2014 17:37:13 Error Decoding of product release Sophos Anti-Virus for Mac OS X 10.6+ version RECOMMENDED was not done because the synchronization failed.
17/07/2014 17:37:13 Error Version information for product 'Sophos Anti-Virus for Mac OS X 10.6+' was not gathered by dispatcher 'DispatcherPrograms-2014-07-17T16-36-56-50', as the last synchronization of that product failed.
17/07/2014 17:37:13 Error Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed.

Surely the update manager should fix this automatically seeing as all the updates since then having been working OK???

any help would be greatly appreciated

thanks

E-Rexxie

:52401


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  • 0

    I had a similar issue a few months back where updates would fail on the OS X version of Sophos - turns out it was caused by our firewall blocking one of the update files.  Would have been nice if the console carried on updating the other subscriptions instead of stopping the whole thing, but excluding the management server from your firewall's anti-virus (even temporarily) may be worth a shot in your case.

    :52539
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  • 0

    I had a similar issue a few months back where updates would fail on the OS X version of Sophos - turns out it was caused by our firewall blocking one of the update files.  Would have been nice if the console carried on updating the other subscriptions instead of stopping the whole thing, but excluding the management server from your firewall's anti-virus (even temporarily) may be worth a shot in your case.

    :52539
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