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Enterprise Console issue

zaqwsx1234

Hi,

I am trying to push through Sophos to a Windows server 2012 Standard from the enterprise console and I am getting this error:

< Error 00000067 'The MSI has failed', seen after installing, upgrading or updating Endpoint Security and Control

and this: 80070057 The installation could not be started the paramater is incorrect

Could you please assist

:56603


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    Hello Jessica,

    if it was wise

    depends ... :smileywink:. But yes, this is a usual setup - central management and local updates.

    Thanks for the logs. The MSI logs indicate error 14001 in the first line. According to MSDN this means:

    ERROR_SXS_CANT_GEN_ACTCTX

    14001 (0x36B1)

    The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

    The Event Log should have more details which might indicate a missing component.

    Christian

    :56637
Reply
  • 0

    Hello Jessica,

    if it was wise

    depends ... :smileywink:. But yes, this is a usual setup - central management and local updates.

    Thanks for the logs. The MSI logs indicate error 14001 in the first line. According to MSDN this means:

    ERROR_SXS_CANT_GEN_ACTCTX

    14001 (0x36B1)

    The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

    The Event Log should have more details which might indicate a missing component.

    Christian

    :56637
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