Hi,
I recently performed a move of my Sophos Enterprise console to a new server. I went through the instructions listed in the most recent KB. Other than a small hiccup with getting the update manager configured, it all went well. I would like to decomission my old server soon, but I have run into a few errors on the new server so have been holding off.
1. My first problem was that I was not able to get systems to switch their updates to the new server using the "protect computers" function. While I can go through the steps, it doesn't show as if any other computers are connecting. When I go to the client, I see they are using the old server.
2. My remedy has been to run the installer on the client. Would be much easier if I could do it form the console, but after running the installer locally, I can see that it is using the correct update server and is updating normally.
3. Even after running the installer, I don't see the systems listed as "connected" in the Sophos Console (on old server or new server). I tried to uninstall all components first and manually do the install again, and once again, the updates are happening normally, but not showing up in the console.
so I am OK in that my clients are getting updates, but it's been a pain because nothing is showing up as connected. Firewall has been disabled, so I don't think it is a communication error. I do have separate VLANs, but I see this error even with computers on the same VLAN as the new enterprise server.
Anything that I should look into in terms of next steps?
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