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Web Controller Policy creation causes error

Good morning

I  have just installed SEC 5.2.2 and I can edit all the policies except Web Control, which gives me the following error:

Sophos.UIController.Extension.UIControllerException: Could not retrieve data (Internal communication error). Please refer to knowledgebase article 114292. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Sophos.WebControl.UI.ViewModels.WebControlViewModel..ctor(IWebControlUILogger uiLogger, String contentTag, IPolicyCallback policyCallback, IDialogueService dialogueService, Boolean isEditable)
--- End of inner exception stack trace ---
at Sophos.WebControl.UI.ViewModels.WebControlViewModel..ctor(IWebControlUILogger uiLogger, String contentTag, IPolicyCallback policyCallback, IDialogueService dialogueService, Boolean isEditable)
at Sophos.WebControl.UI.WebControlPolicyHandler.LaunchPolicyEditor(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback, Boolean editable)
at Sophos.WebControl.UI.WebControlPolicyHandler.Edit(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)
at Sophos.UIController.Product.Policy.<>c__DisplayClass7.<EditPolicy>b__6()
at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)
at Sophos.UIController.Product.Policy.EditPolicy(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)

----- [outer exception] -----
-- error: 0x80040507
-- facility: Custom (Defined by the interface)
-- source: Sophos.WebControl.UI

at void __thiscall PolicyDialogViewer::ShowPolicy(struct ISMT_Policy *,class ATL::CWindow,const class bl::UIPermissions &,unsigned long,const class ProductReleaseData &,const class TranslationService &)
at __w64 long __thiscall CPolicyTreeCtrl::OnEditPolicy(unsigned int,__w64 unsigned int,__w64 long,int &)
at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

Have I done something wrong (or missed a simple step like enabling Web Control).  Everything else appears to be working fine and other policies are distributed to workstations

:57472


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Parents
  • thanks - already tried article: 114292 suggested fixes.  

    Quick question should there be a config file for the Web Control as there is not one in my C:\Program Files\Sophos\Enterprise Console\ directory.  My suspision is there was a failure in the install

    :57483
Reply
  • thanks - already tried article: 114292 suggested fixes.  

    Quick question should there be a config file for the Web Control as there is not one in my C:\Program Files\Sophos\Enterprise Console\ directory.  My suspision is there was a failure in the install

    :57483
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