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linux servers not visible on sophos enterprise console

WClin

Hi,

Everything was working fine and then we had to change the domain name and make the server on which enterprise console is installed into a domain controller. After this enterprise console stopped working. We re-installed enterprise console and it is working now but linux servers are not getting displayed. Linux servers are able to get updates from the enterprise console. Is there a log file or settings or config I can check to fix this issue? PFA screenshots of enterprise console and linux server getting updates successfully.

Thanks in advance for your help.

Regards,

Shinoj. 

:50592


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  • 0

    Hello Shinoj,

    you've never told how (if at all) you resolved the communication issue back in March/April. Apparently you didn't change the name of the server, did you? Did you re-install SEC over the existing installation? I'd suggest you start with checking the router logs on the Linux servers (/opt/sophos-av/rms/Router/Logs/Router*.log).

    Christian

    :50594
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  • 0

    Hello Shinoj,

    you've never told how (if at all) you resolved the communication issue back in March/April. Apparently you didn't change the name of the server, did you? Did you re-install SEC over the existing installation? I'd suggest you start with checking the router logs on the Linux servers (/opt/sophos-av/rms/Router/Logs/Router*.log).

    Christian

    :50594
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