I Went through the steps in KB 114292 but I am still getting the error
thanks in advance for any help
Server is 2008 rs sophos is 5.2 R2
Sophos.UIController.Extension.UIControllerException: Could not retrieve data (Internal communication error). Please refer to knowledgebase article 114292. ---> System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.
Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Sophos.WebControl.FrontEnd.IWebControlFrontEndService.LoadPolicy(String contentTag)
at Sophos.WebControl.UI.ViewModels.WebControlViewModel..ctor(IWebControlUILogger uiLogger, String contentTag, IPolicyCallback policyCallback, IDialogueService dialogueService, Boolean isEditable)
--- End of inner exception stack trace ---
at Sophos.WebControl.UI.ViewModels.WebControlViewModel..ctor(IWebControlUILogger uiLogger, String contentTag, IPolicyCallback policyCallback, IDialogueService dialogueService, Boolean isEditable)
at Sophos.WebControl.UI.WebControlPolicyHandler.LaunchPolicyEditor(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback, Boolean editable)
at Sophos.WebControl.UI.WebControlPolicyHandler.Edit(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)
at Sophos.UIController.Product.Policy.<>c__DisplayClass7.<EditPolicy>b__6()
at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)
at Sophos.UIController.Product.Policy.EditPolicy(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)
----- [outer exception] -----
-- error: 0x80040507
-- facility: Custom (Defined by the interface)
-- source: Sophos.WebControl.UI
at void __thiscall PolicyDialogViewer::ShowPolicy(struct ISMT_Policy *,class ATL::CWindow,const class bl::UIPermissions &,unsigned long,const class ProductReleaseData &,const class TranslationService &)
at __w64 long __thiscall CPolicyTreeCtrl::OnEditPolicy(unsigned int,__w64 unsigned int,__w64 long,int &)
at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)
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