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Update settings keep changing - Windows Server

rkymtnhigh

Hello all!

I've got a handful of Windows Server 2008 clients that keep changing their update settings automatically.

I've set up new policies, new installs of agents, but nothing seems to work.

This is only happening on a select few of my devices in the SEC.


Here is what happens:

The primary update server keeps changing AWAY from the specified policy value.

It goes from \\NETWORKSERVER01\SophosUpdate\.. to Sophos (I'm assuming some sort of cloud updating)

Of course then it fails to update and I get this message in the SEC:

ERROR: Could not find a source for updated packages

I can force it to comply with the update policy and run a manual update, which resolves the issue temporarily.

After some time, it seems to reset itself back to the plain 'Sophos' update location.

Any help is greatly appreciated.

RMH

:57624


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    Hello RMH,

    first of all

    [update location] Sophos (I'm assuming some sort of cloud updating)

    it is. For managed endpoints you can set it as Secondary only (and the license credentials are needed). IIRC Sophos is the default location with the stand-alone installer (for unmanaged endpoints).

    On a managed endpoint the update locations can't be changed with the GUI. I'd rule out a CID customized with sauconf.xml. "Something" overwriting iconn.cfg or (re-)setting the update location with a script??? Then this "something" would have to run (perhaps regularly) on all the affected servers.

    If you open %ProgramData%Sophos\AutoUpdate\Config\iconn.cfg - are UserName and UserPassword set?

    Christian

    :57641
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  • 0

    Hello RMH,

    first of all

    [update location] Sophos (I'm assuming some sort of cloud updating)

    it is. For managed endpoints you can set it as Secondary only (and the license credentials are needed). IIRC Sophos is the default location with the stand-alone installer (for unmanaged endpoints).

    On a managed endpoint the update locations can't be changed with the GUI. I'd rule out a CID customized with sauconf.xml. "Something" overwriting iconn.cfg or (re-)setting the update location with a script??? Then this "something" would have to run (perhaps regularly) on all the affected servers.

    If you open %ProgramData%Sophos\AutoUpdate\Config\iconn.cfg - are UserName and UserPassword set?

    Christian

    :57641
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