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Remote uninstall?

MaxSoukhomlinov

Hi,

Does anyone have a solution to provide a remote uninstall that can be kicked off via Enterprise Console?

Just watched a Webroot demo and their product allowed for remote uninstall with a single click via their console, would really love something like that in Sophos.

Cheers,

Max

:54976


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    Hello Max,

    Sounds like ...

    I'm not Sophos and not even a MSP, partner, reseller or whatever.

    their PCs are still in our console

    Now, according to the docs an MSP usually builds a deployment package and installs it by using an RMM. Are you talking about SEC(onsole) or the RMM console? Uninstall wouldn't make a computer disappear from the former (SEC), at best it would be listed as unmanaged (which doesn't mean that Sophos isn't installed). SESC's/SEC's agent isn't an independent software management agent but an integral part of SESC. It doesn't install the endpoint software - and it doesn't uninstall.

    If some RMM is used to install (and monitor the use of) the endpoint software then the same RMM can be used for (scripted) uninstallation. If structured deinstallation sometimes is not possible what do you want? Maybe my imagination is failing me, all I can think of in this situation is kinda self-destruct which can be triggered by SEC. But how would a self-destruct report success or failure? Don't think something like this could easily be screwed onto the existing infrastructure.         

    we still get charged for those licenses

    As said, you should better discuss this with Sophos directly - what exactly the situation is and which actions are required from your side (this bears some  resemblance to the update-over-HTTPs thead).

    Christian

    :55008
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  • 0

    Hello Max,

    Sounds like ...

    I'm not Sophos and not even a MSP, partner, reseller or whatever.

    their PCs are still in our console

    Now, according to the docs an MSP usually builds a deployment package and installs it by using an RMM. Are you talking about SEC(onsole) or the RMM console? Uninstall wouldn't make a computer disappear from the former (SEC), at best it would be listed as unmanaged (which doesn't mean that Sophos isn't installed). SESC's/SEC's agent isn't an independent software management agent but an integral part of SESC. It doesn't install the endpoint software - and it doesn't uninstall.

    If some RMM is used to install (and monitor the use of) the endpoint software then the same RMM can be used for (scripted) uninstallation. If structured deinstallation sometimes is not possible what do you want? Maybe my imagination is failing me, all I can think of in this situation is kinda self-destruct which can be triggered by SEC. But how would a self-destruct report success or failure? Don't think something like this could easily be screwed onto the existing infrastructure.         

    we still get charged for those licenses

    As said, you should better discuss this with Sophos directly - what exactly the situation is and which actions are required from your side (this bears some  resemblance to the update-over-HTTPs thead).

    Christian

    :55008
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