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Enterprise Console reporting online machines offline and not up to date

Future

Hi,

Apologies if I post in the wrong place, first time on the forum!

I have a strange issue occuring on my network where 4 computers have suddenly started reporting that they are not up to date.  I've been to each machine and they are definitely up to date so it must just be the communication between server + pc... However, looking at them again this afternoon, they are now reporting as completely offline - rather than just not up to date.

Has anyone seen this before or have any ideas as to what/where I should start investigating?

Thanks in advance!

David

:51028


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    Hello David,

    RMS communicates on ports 8192 and 8194 from endpoint to server (and ideally 8194 server to endpoint - but it wouldn't be considered offline if not available).

    Check if the Sophos Message Router service is running on the endpoint. If it is. view the Network Communications report (%ProgramData%\Sophos\Remote Management System\3\Router\NetworkReport\ReportData.xml) on the endpoint and also check the router logs in %ProgramData%\Sophos\Remote Management System\3\Router\Logs.

    Christian

    :51042
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  • 0

    Hello David,

    RMS communicates on ports 8192 and 8194 from endpoint to server (and ideally 8194 server to endpoint - but it wouldn't be considered offline if not available).

    Check if the Sophos Message Router service is running on the endpoint. If it is. view the Network Communications report (%ProgramData%\Sophos\Remote Management System\3\Router\NetworkReport\ReportData.xml) on the endpoint and also check the router logs in %ProgramData%\Sophos\Remote Management System\3\Router\Logs.

    Christian

    :51042
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