Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 12 replies
  • Subscribers 0 subscribers
  • Views 40462 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Client machine not showing status on SEC

toddh

Hey,

Server: MS Server 2003 32-bit

SEC: v5.0.0.8

Client: v10.0.3

Client OS: Windows 7 Pro 64-bit

I have a client machine that for some reason is not showing a status for the following categories:

Up to date

On-access

Application Control on-access

Data control scanning

Device control scanning

Tamper protection

It is showing status for the following categories:

Firewall

Patch assessment

I can't seem to pinpoint what is causing the issue.

I have had problems with the same client in the past but have somehow been successful in getting the status to show up again. This time around I am unable to get the status to come. I have tried reinstalling the client software with no luck.

I have followed the advice given in this post: No Status for On-access

I know there is communication between the client and the SEC because when I stop the "Sophos Message Router" service on the client machine the status of the client's machine shows offline on the SEC.

Is there anything further that I can do to try and figure out why the status keeps dropping out on this client machine?

Cheers

:24407


This thread was automatically locked due to age.
Parents
  • 0

    Hey,

    Last night I tried tackling the machine in question.

    I was following a tutorial on how to correct the COM server permission error I was getting.

    Unfortunately when I was trying to locate the CLSID in Component Services I was able to locate it.

    So after all that I finally just decided to completely blow away the Sophos installation.

    I removed all the components, rebooted and reinstalled Sophos.

    As of this morning the machine is still showing all status's.

    I will monitor it and see if it disappears again.

    Thanks to jak and QC for your help, it is much appreciated.

    Sorry I couldn't have come up with a more reliable solution :smileysad:

    Cheers

    :24535
Reply
  • 0

    Hey,

    Last night I tried tackling the machine in question.

    I was following a tutorial on how to correct the COM server permission error I was getting.

    Unfortunately when I was trying to locate the CLSID in Component Services I was able to locate it.

    So after all that I finally just decided to completely blow away the Sophos installation.

    I removed all the components, rebooted and reinstalled Sophos.

    As of this morning the machine is still showing all status's.

    I will monitor it and see if it disappears again.

    Thanks to jak and QC for your help, it is much appreciated.

    Sorry I couldn't have come up with a more reliable solution :smileysad:

    Cheers

    :24535
Children
No Data
Unfiltered HTML