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Client machine not showing status on SEC

toddh

Hey,

Server: MS Server 2003 32-bit

SEC: v5.0.0.8

Client: v10.0.3

Client OS: Windows 7 Pro 64-bit

I have a client machine that for some reason is not showing a status for the following categories:

Up to date

On-access

Application Control on-access

Data control scanning

Device control scanning

Tamper protection

It is showing status for the following categories:

Firewall

Patch assessment

I can't seem to pinpoint what is causing the issue.

I have had problems with the same client in the past but have somehow been successful in getting the status to show up again. This time around I am unable to get the status to come. I have tried reinstalling the client software with no luck.

I have followed the advice given in this post: No Status for On-access

I know there is communication between the client and the SEC because when I stop the "Sophos Message Router" service on the client machine the status of the client's machine shows offline on the SEC.

Is there anything further that I can do to try and figure out why the status keeps dropping out on this client machine?

Cheers

:24407


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    Hi,

    Missing registry keys could certianly be the cause here and quite likley.  Maybe when they ran CCleaner and it asked to clean the registry they chose the option to backup to a reg file before deleting?  If you had the reg files you could see if any Sophos keys were removed.

    For example, on my machine, if I rename:

    HKEY_CLASSES_ROOT\TypeLib\{7B1F77BE-23A0-43AF-BF0F-E2B741B0B0B1}

    so it's not found I get this message in the Agent log,  So I think Process Monitor a working machine vs this machine filtered by registry access and maybe also on not found items will do it.

    If all else fails you could try running:

    regsvr32 ComponentManager.dll

    to try re-register the dll, this will re-write the registration keys for this component but if this works so should a re-install

    Regards,

    Jak

    :24449
Reply
  • 0

    Hi,

    Missing registry keys could certianly be the cause here and quite likley.  Maybe when they ran CCleaner and it asked to clean the registry they chose the option to backup to a reg file before deleting?  If you had the reg files you could see if any Sophos keys were removed.

    For example, on my machine, if I rename:

    HKEY_CLASSES_ROOT\TypeLib\{7B1F77BE-23A0-43AF-BF0F-E2B741B0B0B1}

    so it's not found I get this message in the Agent log,  So I think Process Monitor a working machine vs this machine filtered by registry access and maybe also on not found items will do it.

    If all else fails you could try running:

    regsvr32 ComponentManager.dll

    to try re-register the dll, this will re-write the registration keys for this component but if this works so should a re-install

    Regards,

    Jak

    :24449
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