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Client machine not showing status on SEC

toddh

Hey,

Server: MS Server 2003 32-bit

SEC: v5.0.0.8

Client: v10.0.3

Client OS: Windows 7 Pro 64-bit

I have a client machine that for some reason is not showing a status for the following categories:

Up to date

On-access

Application Control on-access

Data control scanning

Device control scanning

Tamper protection

It is showing status for the following categories:

Firewall

Patch assessment

I can't seem to pinpoint what is causing the issue.

I have had problems with the same client in the past but have somehow been successful in getting the status to show up again. This time around I am unable to get the status to come. I have tried reinstalling the client software with no luck.

I have followed the advice given in this post: No Status for On-access

I know there is communication between the client and the SEC because when I stop the "Sophos Message Router" service on the client machine the status of the client's machine shows offline on the SEC.

Is there anything further that I can do to try and figure out why the status keeps dropping out on this client machine?

Cheers

:24407


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  • 0

    Hi jak,

    I enabled the log level to 2.

    I restarte the services as instructed.

    I wasn't exactly sure what log file I should look at so I just started poking around.

    I came across this log file: C:\ProgramData\Sophos\Remote Management System\3\Agent\Logs

    I was looking at the logs under this directory and discovered the following error:

    D SAVXP Adapter: --RefreshConfigData--

    E SAVXP Adapter: Failed to create instance of SAVXP Component Manager

    And a few additional messages:

    SAVXP Adapter: GetStatus()

    D SAVXP Adapter: Match state: NoComparison

    D SAVXP Adapter: Match state: NoComparison

    D SAVXP Adapter: Match state: NoComparison

    D SAVXP Adapter: Match state: NoComparison

    D SAVXP Adapter: Match state: NoComparison

    Not sure if this error is significant in anyway but I thought I would throw it up just incase.

    :24435
Reply
  • 0

    Hi jak,

    I enabled the log level to 2.

    I restarte the services as instructed.

    I wasn't exactly sure what log file I should look at so I just started poking around.

    I came across this log file: C:\ProgramData\Sophos\Remote Management System\3\Agent\Logs

    I was looking at the logs under this directory and discovered the following error:

    D SAVXP Adapter: --RefreshConfigData--

    E SAVXP Adapter: Failed to create instance of SAVXP Component Manager

    And a few additional messages:

    SAVXP Adapter: GetStatus()

    D SAVXP Adapter: Match state: NoComparison

    D SAVXP Adapter: Match state: NoComparison

    D SAVXP Adapter: Match state: NoComparison

    D SAVXP Adapter: Match state: NoComparison

    D SAVXP Adapter: Match state: NoComparison

    Not sure if this error is significant in anyway but I thought I would throw it up just incase.

    :24435
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