Can not open enterprise Console after upgrade 5.2.0 to 5.3.1

Hello Rosyid,

the article Management server connection failed.... suggests to check the Application Event Log and has links to specific articles for a number of possible errors which produce the symptoms you describe. As the next steps (and possible solution) depend on the underlying error you'd either have to identify this error yourself or have someone else (e.g. Support) looking for it (and to be able to do this they need the logs).

Christian

Hello Christian,

I've checked Event Viewer, then send SDU log and screenshot of event viewer to Sophos Support. I'm just waiting feedback from Support.

Thank you,
Rosyid

Hello Christian,

I've checked Event Viewer, then send SDU log and screenshot of event viewer to Sophos Support. I'm just waiting feedback from Support.

Thank you,
Rosyid

Hello Christian,

I just following this steps . Check the DatabaseInstaller registry:

instance = (local)\SOPHOS, so it's right. try to test connection with steps on this kb https://sophos.com/kb/65525 and test connection is succeeded.

But, i still can't re-run install Enterprise Console

But, i still can't re-run install Enterprise Console

Hello Rosyidiysor,

Would it be possible to private message me your case reference? I would like to take a look at the case for you.

Kind Regards

Hi WomboCombo,

Please confirm my friend request.
Thank you.

Rosyid