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Corrupted database ?

JacquesMONROY

Hello,


We have discovered some mismatches on the databse viewed on the console. For example :

- some computers, added to the AD for some days are not visible on the console (AD view)

- other computers, not registered on the AD (ESX Host Servers) are visible on the console (they not have Sophos installed)

- some computers are mentionned to have not updates from 15 days... They have been registered yesterday.


We are not really confident about informations now.


Can we refresh the database used by the main server and several Update managers (which we re-deploy these days) ?


Thank a lot



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  • 0
    In addition to this question, when I try to view the "Synchronization Properties", it "could not complete" with this error message

    ErrorNotFound
    ----- [outer exception] -----
    -- error: 0x829C0016
    -- facility: Sophos Management Service Database Stored Procedure Exception
    -- source: struct ISMT_SynchronizationPoint

    at bool __thiscall CADPropsDlg::GetADDetails(void)
    at __w64 long __thiscall CADPropsDlg::OnInitDialog(unsigned int,__w64 unsigned int,__w64 long,int &)
    at __w64 long __thiscall CGroupTreeCtrl::OnADGroupProps(unsigned short,unsigned short,struct HWND__ *,int &)
    at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
    at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

    Perhaps it should be a useful information
Reply
  • 0
    In addition to this question, when I try to view the "Synchronization Properties", it "could not complete" with this error message

    ErrorNotFound
    ----- [outer exception] -----
    -- error: 0x829C0016
    -- facility: Sophos Management Service Database Stored Procedure Exception
    -- source: struct ISMT_SynchronizationPoint

    at bool __thiscall CADPropsDlg::GetADDetails(void)
    at __w64 long __thiscall CADPropsDlg::OnInitDialog(unsigned int,__w64 unsigned int,__w64 long,int &)
    at __w64 long __thiscall CGroupTreeCtrl::OnADGroupProps(unsigned short,unsigned short,struct HWND__ *,int &)
    at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
    at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

    Perhaps it should be a useful information
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