We are running Enterprise Console 5.5.0
We have set the policy to send email alerts as pictured for virus detection and cleanup. I have confirmed all of the stmp setting are correct.
Our problem is we do not always get an alert when a virus is detected. We discovered when we reviewed the monthly alerts that we had events and no email alert had been sent. The PCS are communicating to the console that the event happened but not sending an email at the time.
I have tried to re-create the error by going to the PCs that failed to alert. When I scan an EICAR test on the PCs that had failed to email an event, the email does work as intended, leaving a mystery of why it works sometimes and fails others.
Is there any logging on the client that I can review to see if an email was attempted and why it failed? I have opened tickets with Sophos support but have not had any luck with this.
This thread was automatically locked due to age.
