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All endpoints disconnected and Dashboard shows red x in Updates pane

Eben Mears

Hello, 

I'm having the same issue and since the first poster never replied, my Updates pane is showing a red X and the message "An update manager has not updated since Friday, May 3, 2019 12:44PM). Why would a reboot help if I am unable to manually restart the service Sophos Message Router Service?



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    Hello Eben Mears,

    I've split your post from the thread as it is two years old a hasn't been solved.

    unable to manually restart the service Sophos Message Router
    Is Enhanced Tamper Protection/Endpoint Defense enabled for the server (not sure if this is possible)? It would prevent a manual restart of the service but naturally a reboot would restart the service.

    The Update Manager logs would tell whether SUM is indeed failing to update or not. In the latter case it'd likely be a communication issue as in the old thread.

    Christian 

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  • 0

    Hello Eben Mears,

    I've split your post from the thread as it is two years old a hasn't been solved.

    unable to manually restart the service Sophos Message Router
    Is Enhanced Tamper Protection/Endpoint Defense enabled for the server (not sure if this is possible)? It would prevent a manual restart of the service but naturally a reboot would restart the service.

    The Update Manager logs would tell whether SUM is indeed failing to update or not. In the latter case it'd likely be a communication issue as in the old thread.

    Christian 

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