I installed SEC 550 on a Windows Server 2016 VM on a isolated network. At first I was not able to install SEC 550 while connected to the domain with local nor domain accounts, but when I disjoined it from the domain, it installed just fine and Enterprise Console came up with no problems. I rejoined the server to the domain and when I logged in, Sophos Management Service did not start automatically. I tried to start it manually and received the 0x8004005 error with a 8004 ID code in Event logs.
The following is what I have tried and what I know:
I tried:
- changed Sophos Database account password and also changed it in the Setup.exe installation
- disabled firewall
- checked if databases exists
- checked if databases were online
- checked if SIDs matched
- checked if database account had the correct permissions and in the correct groups.
- checked if GPO's were blocking account.
- uninstalled and reinstalled multiple times with same issue
- changed Sophos Management Service Log on as from Local System Account to database account
What I know:
- Sophos Management Service ONLY starts when NOT joined to domain
- Installed on Windows Server 2016
- Using local accounts
What is weird:
- A few months back, I installed SEC on Windows Server 2016 with the same EXACT settings, in the same OU, same GPOs, and Sophos Management Service starts successfully, so I am confused on that part also.
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