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SEC Not running on client

roblenz

When trying to install/run SEC on my workstation for accessing the console as a client I get the following error I have checked KB 118513 anyone have any ideas?

Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513.
   at Sophos.UIController.IdentityServiceAbstracter.EndRetrieveSessionToken()
   at Sophos.UIController.UIControl.InitializeModulesDependencies()
   at Sophos.UIController.UIControl.<Initialize>b__b()
   at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)
   at Sophos.UIController.UIControl.Initialize()

----- [outer exception] -----
   -- error: 0x80004005 (Unspecified error)
   -- facility: Generic (System)
   -- source:   Sophos.UIController

   at class ATL::CComBSTR __thiscall UIControl::initialize(class ATL::CComPtr<struct IDispatch>)
   at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)



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  • 0

    Hello roblenz,

    as the local console works and the problems are with the remote console only part of 118513 applies anyway.
    Is this a domain environment and if, is the database user a local or a domain account? Does it take some time (say, more than half a minute) until you get the error? Just asking because a timeout when trying to connect to the HTTP service causes the same symptoms. As a quick test enter http://yourserver/Sophos/Management/Auditing/AuditingService in your browser - you should immediately get an empty page (actually an HTTP 400 error).

    Christian

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  • 0

    Hello roblenz,

    as the local console works and the problems are with the remote console only part of 118513 applies anyway.
    Is this a domain environment and if, is the database user a local or a domain account? Does it take some time (say, more than half a minute) until you get the error? Just asking because a timeout when trying to connect to the HTTP service causes the same symptoms. As a quick test enter http://yourserver/Sophos/Management/Auditing/AuditingService in your browser - you should immediately get an empty page (actually an HTTP 400 error).

    Christian

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