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Enterise Console, an unexpected error has occurred

Hi all,

When i was opening enterprise console, i got error. this copy error: 

Sophos.Management.GeneralException: Unexpected error. ---> System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.

   at System.String.CtorCharArrayStartLength(Char[] value, Int32 startIndex, Int32 length)

   at System.Data.SqlClient.TdsParser.ReadSqlStringValue(SqlBuffer value, Byte type, Int32 length, Encoding encoding, Boolean isPlp, TdsParserStateObject stateObj)

  at System.Data.SqlClient.TdsParser.ReadSqlValue(SqlBuffer value, SqlMetaDataPriv md, Int32 length, TdsParserStateObject stateObj)

   at System.Data.SqlClient.SqlDataReader.ReadColumnData()

   at System.Data.SqlClient.SqlDataReader.ReadColumn(Int32 i, Boolean setTimeout)

   at System.Data.SqlClient.SqlDataReader.GetValueInternal(Int32 i)

   at System.Data.SqlClient.SqlDataReader.GetValues(Object[] values)

   at System.Data.ProviderBase.DataReaderContainer.CommonLanguageSubsetDataReader.GetValues(Object[] values)

   at System.Data.ProviderBase.SchemaMapping.LoadDataRow()

   at System.Data.Common.DataAdapter.FillLoadDataRow(SchemaMapping mapping)

   at System.Data.Common.DataAdapter.FillFromReader(DataSet dataset, DataTable datatable, String srcTable, DataReaderContainer dataReader, Int32 startRecord, Int32 maxRecords, DataColumn parentChapterColumn, Object parentChapterValue)

   at System.Data.Common.DataAdapter.Fill(DataTable[] dataTables, IDataReader dataReader, Int32 startRecord, Int32 maxRecords)

   at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)

   at System.Data.Common.DbDataAdapter.Fill(DataTable[] dataTables, Int32 startRecord, Int32 maxRecords, IDbCommand command, CommandBehavior behavior)

   at System.Data.Common.DbDataAdapter.Fill(DataTable dataTable)

   at Sophos.Management.Data.GeneralCommand.ExecuteAndReturnDataTableImpl()

   --- End of inner exception stack trace ---

   at Sophos.Management.Data.SPErrorHandler.AnalyseAndConvertException(Exception e)

   at Sophos.Management.Data.GeneralCommand.ExecuteAndReturnDataTableImpl()

   at Sophos.Management.Data.Utils.ExecuteAndHandleTransientErrors(ISqlConnectionContext scc, MethodThatMayThrowTransientError methodToCall)

   at Sophos.Management.Data.GeneralCommand.ExecuteAndReturnDataTable()

   at Sophos.Management.Data.CrudPersister.ExecuteAndReturnDataTable(GeneralCommandMetadata commandMetadata)

   at Sophos.Management.Data.Common.DataSourceSql.FetchAll()

   at Sophos.Management.Data.Common.Dali.DataSourceDao.GetAll()

   at Sophos.Management.Services.TranslationDataRepository.GetAll()

   at Sophos.Management.Services.TranslationService.GetAllTranslationTables()

   at Sophos.Management.Services.TranslationService.InitializeForCulture(String cultureName)

   at Sophos.Management.Services.TranslationService.InitializeDefault()

   at Sophos.Management.Services.TranslationService.InitializeLazily()

   at Sophos.Management.Services.TranslationService.get_CultureName()

   at Sophos.Management.Services.Sddma.ServerDataProvider.GetData(String cultureNameArg)

 

----- [outer exception] -----

   -- error: 0x80040300

   -- facility: Custom (Defined by the interface)

 

   at 1

   at void __thiscall SDDMListDataCache::Refresh(const class TranslationService &)

   at void __thiscall UpdateServerView::RefreshListView(bool)

   at void __thiscall UpdateServerView::CreateControl(struct HWND__ *,unsigned long)

   at __w64 long __thiscall CMainFrame::OnCreate(struct tagCREATESTRUCTW *)

   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)

   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

 

Is this because memory usage on server?

Rosyid



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  • Hello Rosyid,

    Could you check to see the size of your database?

    With only using the version of SQL installed by our program SEC the maximum size the database can be is 4 GB. You may have enabled firewall event reporting recently or something else that caused the database to fill up. It will now not load SEC because it cannot load the database as it cannot write additional information to it.

    Sean

  • Hi Sean,

    Thank you for your answer.
    Ok, i will check size of SEC database.

    Regards,

    Rosyid

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