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Email Alerting: How to exclude encrypted files from error report?

AZ

For our member servers AV&HIPS policy I have all of the notification options checked. The client reports I am now receiving are full of errors pertaining to encrypted files, which is to be expected.

It isn't clear to me if this reporting falls under the 'scanning errors' or 'Other errors'. I'd rather not have to parse out the encrypted file errors from the reports, yet maximum reporting is desired. Is it possible to exclude the encrypted files error from the reporting without having to disable reporting for an entire category?



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  • 0

    Hello AZ,

    funny thing, WoodsIT posted a similar question in scan error ... - but your problem is different as you can't exclude the files from scanning.

    The client reports are Email Alerts, aren't they? Should be scanning errors but you don't want to exclude them all anyway.
    Guess this is not possible - looks like you can control only the error codes sent to the console. For a definite answer you'd have to ask Support - BTW: Did you know where to post a feature request?

    Christian

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  • 0

    Hello AZ,

    funny thing, WoodsIT posted a similar question in scan error ... - but your problem is different as you can't exclude the files from scanning.

    The client reports are Email Alerts, aren't they? Should be scanning errors but you don't want to exclude them all anyway.
    Guess this is not possible - looks like you can control only the error codes sent to the console. For a definite answer you'd have to ask Support - BTW: Did you know where to post a feature request?

    Christian

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  • 0 in reply to QC
    Yes, I was referring to the email alerts. An option to exclude encrypted files from triggering scan errors would definitely be nice to have for Sophos running on a file server. I'll contact support, and thank you for your assistance!
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