Hello,
i don't find any solution for that problem, i found that error in the Sophos Autoupdate Install Log :
Property(S): MsiRunningElevated = 1
Property(S): USERNAME = Windows User
Property(S): DATABASE = C:\Windows\Installer\1453ff.msi
Property(S): OriginalDatabase = C:\Users\JCS-AD~1\AppData\Local\Temp\sophos_bootstrap\sau\Sophos AutoUpdate.msi
Property(S): UILevel = 2
Property(S): MsiUIHideCancel = 1
Property(S): CostingComplete = 1
Property(S): SOURCEDIR = C:\Users\JCS-AD~1\AppData\Local\Temp\sophos_bootstrap\sau\
Property(S): SourcedirProduct = {AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCELIST = C:\Users\JCS-AD~1\AppData\Local\Temp\sophos_bootstrap\sau\;C:\ProgramData\Sophos\AutoUpdate\Cache\sau
Property(S): ProductToBeRegistered = 1
MSI (s) (2C:5C) [16:37:27:703]: Note: 1: 1708
MSI (s) (2C:5C) [16:37:27:719]: Transforming table Error.
MSI (s) (2C:5C) [16:37:27:719]: Transforming table Error.
MSI (s) (2C:5C) [16:37:27:719]: Produit : Sophos AutoUpdate -- L'installation a échoué.
MSI (s) (2C:5C) [16:37:27:719]: Windows Installer installed the product. Product Name: Sophos AutoUpdate. Product Version: 5.8.335. Product Language: 1036. Manufacturer: Sophos Limited. Installation success or error status: 1603.
MSI (s) (2C:5C) [16:37:27:719]: Closing MSIHANDLE (121) of type 790542 for thread 3676
MSI (s) (2C:5C) [16:37:27:719]: Deferring clean up of packages/files, if any exist
MSI (s) (2C:5C) [16:37:27:719]: MainEngineThread is returning 1603
MSI (s) (2C:E8) [16:37:27:719]: No System Restore sequence number for this installation.
=== Fin de l'écriture dans le journal : 10-01-18 16:37:27 ===
MSI (s) (2C:E8) [16:37:27:719]: User policy value 'DisableRollback' is 0
MSI (s) (2C:E8) [16:37:27:719]: Machine policy value 'DisableRollback' is 0
MSI (s) (2C:E8) [16:37:27:719]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (2C:E8) [16:37:27:719]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (2C:E8) [16:37:27:719]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (2C:E8) [16:37:27:719]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (2C:E8) [16:37:27:719]: Destroying RemoteAPI object.
MSI (s) (2C:EC) [16:37:27:719]: Custom Action Manager thread ending.
MSI (c) (C0:08) [16:37:27:719]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (C0:08) [16:37:27:719]: MainEngineThread is returning 1603
=== Verbose logging stopped: 10-01-18 16:37:27 ===
Same error in the Sophos MCS Install Log
And the last log in the SOphos Endpoint Bootstrap
10-01-18,16:37:21,Informations,Copying ESCDP.dat...,
10-01-18,16:37:21,Informations,SAV not present, skipping install.,
10-01-18,16:37:21,Informations,Registering SAV with AutoUpdate...,
10-01-18,16:37:21,Informations,Installing MCS...,
10-01-18,16:37:21,Informations,Début de l'installation de C:\Users\JCS-AD~1\AppData\Local\Temp\sophos_bootstrap\mcsep\Sophos Management Communications System.msi ...,
10-01-18,16:37:23,Informations,Registering MCS with AutoUpdate...,
10-01-18,16:37:23,Informations,Successfully enabled Endpoint Defense for MCS.,
10-01-18,16:37:24,Informations,Installing sau,
10-01-18,16:37:25,Informations,Début de l'installation de autoupdate ...,
10-01-18,16:37:27,ERREUR,Impossible d'installer Sophos AutoUpdate. Un journal a été créé sur C:\Users\JCS-AD~1\AppData\Local\Temp\Sophos AutoUpdate Install Log.txt.,
10-01-18,16:44:59,Informations,Sending EBS feedback to Sophos...,
10-01-18,16:44:59,Informations,Sending data back to Sophos...,
10-01-18,16:45:02,Succès,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
10-01-18,16:45:02,Informations,------------------ Found errors during installation: 120 ------------------,
10-01-18,16:45:02,Informations,------------------ Installation program finishing with code 120 ------------------,
Do you have an idea?
Thank you so much for your help :)
Julian
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