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DLink wifi cameras are blocked on all browsers. WWW.MYDLINK.COM

I have 3 wifi cameras around my house but Sophos seems to blocking them when I use the website for myDlink. I contacted DLINK and they inform me SOPHOS is blocking the feed. I can't configure the settings in SOPHOS to allow www.mydlink.com like a whitelist. Is there anyway I could get SOPHOS to stop blocking this domain? I have no issues seeing the stream on other PCs w/o SOPHOS nor my mobile devices.

When I use the CONFIGURE option in SOPHOS it is all greyed out. So not sure how else I can configure SOPHOS. Those are shown in the 2nd and 3rd screenshots.

Thanks!

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0 Paolo Arlotti over 5 years ago in reply to QC

Hi Cristiano,

I'm on my PC using a Sophos Endpoint Security and control version 10.8, mode STAND ALONE.

I am a machine administrator.

I connect to the camera management website; https://it.mydlink.com/

If I leave the Sophos autoprotect feature enabled I can't see any cam.
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0 QC over 5 years ago in reply to Paolo Arlotti

Hello Paolo Arlotti,

I see, SESC but stand-alone.

You can access the website and log in but you get a message similar to the one in the initial post?
If something's deliberately blocked (as opposed to some obscure error) you should find an entry in the Anti-Virus and HIPS log. I'm not sure what you mean by autoprotect feature - scansione in accesso? Just asking because by default Scansione de i contenuti is set to Scansione in accesso.

Christian
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0 Paolo Arlotti over 5 years ago in reply to QC

Hi Christian,

I confirm that it happens as in the initial post.

I can access the site, the procedure opens a plugin and should show the live view of the cams.

With sophos eneble:

this is blocked:

Which log should I check specifically?
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0 QC over 5 years ago in reply to Paolo Arlotti

Hello Paolo Arlotti,

from the GUI it's the Anti-Virus and HIPS log that could have some information.
As said, it could be Scansione deo contenuti. Does the camera connection work when you disable it?

Christian
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0 Paolo Arlotti over 5 years ago in reply to QC

Disabling "content scanning"

It works !

can I add an exception to content scanning?

0 QC over 5 years ago in reply to Paolo Arlotti

Hello Paolo Arlotti,

as far as I know you can't selectively (i.e. per site or IP) disable content/download scanning.
Is there an entry in the AV and HIPS log that says something has been blocked? And BTW, which Windows version?

Christian
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0 Paolo Arlotti over 5 years ago in reply to QC

Unfortunately no entries in the log; this problem occurs with both Sophos Cloud and Sophos endpoints.

My pc is Windows 10 professional ver1903
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0 QC over 5 years ago in reply to Paolo Arlotti

Hello Paolo Arlotti,

it seems there is some incompatibility. I think it's necessary to open a ticket with Support.

Christian
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0 MEric over 5 years ago in reply to Paolo Arlotti

Hi Paolo,

I believe you'll need to add a website exclusion for the IP of the camera and not mydlink.com. You can do this by clicking Configure > Authorization > Websites. I've included a screenshot of where to find this below:
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0 QC over 5 years ago in reply to MEric

Hello MEric and Paolo,

unless this has changed website/IP exclusions apply only to blocking of malicious websites, neither to Web Control nor to Content Scanning (that's what Paolo turned off, implicitly with turning off on-access and then explicitly).

Christian
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