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Windows Start Menu Locked Up, unable to restart machine.

Burt Mascareigne

Have a situation where installing SOPHOS causes the Start Menu of Windows 10 1709 to stop working, also seems to stop all "User Experience" things, such as Settings Page etc. When you try to restart, you get the error:

task host is stopping background tasks windows 10 Device install reboot required

You have to hard kill it to reboot/shutdown the machine. 

This is a fresh installation of USB
Installed Acrobat Reader, Media Player classic, Irfran View, GreenShot, Chrome and Java.

Used the new Deployment from SOPHOS MSP Admin Console and the "Download Complete Windows Installer"

Used the following command to install:
SophosSetup.exe --customertoken="xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx" --mgmtserver="dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com" --products="antivirus;intercept" --quiet

I seem to be able to "jostle" the start menu by right clicking on the start button.  

At this stage, I am unable to install SOPHOS AV



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  • 0

    I have this issue too, but I don't think it has anything to do with Sophos. Every once in a while the start menu will refuse to open and I'll have to a CTRL+ALT+DELETE and reboot from the icon on the lower right hand side of the screen.

    I am not running sophos Endpoint Security, but Comodo Internet Security and the problem seems to happen when I block Windows operating system from accessing the internet. So, I don't think it's anything related to Sophos Endpoint Security at all.

     

    I have run the Start Menu troubleshooter and it finds nothing wrong.

     

    Running SFC /SCANNOW finds no corrupted files.

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  • 0

    I have this issue too, but I don't think it has anything to do with Sophos. Every once in a while the start menu will refuse to open and I'll have to a CTRL+ALT+DELETE and reboot from the icon on the lower right hand side of the screen.

    I am not running sophos Endpoint Security, but Comodo Internet Security and the problem seems to happen when I block Windows operating system from accessing the internet. So, I don't think it's anything related to Sophos Endpoint Security at all.

     

    I have run the Start Menu troubleshooter and it finds nothing wrong.

     

    Running SFC /SCANNOW finds no corrupted files.

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