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freeze/thaw VSS failures when Sophos AV is utilized

JamesGolden

Unitrends has an article (5520, https://support.unitrends.com/UnitrendsBackup/s/article/ka040000000PmjMAAS/000005520?_ga=2.69789140.576488646.1505169382-1745831295.1501935182) on getting freeze/thaw VSS failures on devices running Sophos A/V when doing backups. 

I've got one server experiencing this with Unitrends. I've got another server with Windows Server Backups that keep failing , but I haven't tried uninstalling Sophos on the 2nd one yet to verify that this this the same issue.

 

is there any official word from Sophos on this? Has anyone else experienced this? 

 



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    As workaround it would be great to have a possibility to schedule the "disable Tamper Protection" at a certain time in Sophos managed central.
     
    Then we can add a pre backup job to the IASO backup systemstate backup job to disable the sophos healt services and we do a post job to enable the health service and tamper Protection.
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    As workaround it would be great to have a possibility to schedule the "disable Tamper Protection" at a certain time in Sophos managed central.
     
    Then we can add a pre backup job to the IASO backup systemstate backup job to disable the sophos healt services and we do a post job to enable the health service and tamper Protection.
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