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Sophos Data Recorder service using high CPU on servers

Chris Toppin

Last night Sophos end point was updated on ours servers.

Today we are having multiple issue on most productions servers and finding this is due to the Sophos Data Recorder using 25%-50% of CPU constantly.

Anyone see this and know how to resolve the issue?

Thanks,

Rich



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  • 0

    We worked with Sophos support and they provided us with a newer version of SDRService.exe (the .exe that runs the service), and had to manually deploy the file to all the servers.

  • 0 in reply to Chris Toppin

    I've opened a ticket with Support in hopes of them providing a newer version of SDRService.exe.  I've signed up for the EAP and added a few machines to the program in hopes that they would automatically receive the newer version, but several reboots and manual updates later... no dice.

    Can I assume, by your post, that it does require working with Support?  If so, I may push the issue a bit rather than wait for them to reply to my emailed ticket.  We're having some CPU issues that have become very high profile due to the letters in front of the names who noticed it.

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  • 0 in reply to Chris Toppin

    I've opened a ticket with Support in hopes of them providing a newer version of SDRService.exe.  I've signed up for the EAP and added a few machines to the program in hopes that they would automatically receive the newer version, but several reboots and manual updates later... no dice.

    Can I assume, by your post, that it does require working with Support?  If so, I may push the issue a bit rather than wait for them to reply to my emailed ticket.  We're having some CPU issues that have become very high profile due to the letters in front of the names who noticed it.

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