Hello,
This is my first post, so please don't pick on me!
My side job at university requires me to look after several computers in class rooms, designed to mainly play back videos and support presentations.
Now while the job itself is usually not that challenging, I am somehow confronted with a more serious problem at the moment: Every computer is equipped with Sophos EndPoint Security System (or whatever it is called) and HDGuard. Two computers specifically have issues with Sophos:
Firstly, the "HiWI-PC", which refuses to update Sophos. It tells me, that Sophos cannot be auto updated. The weird thing is, that this happened exactly after updating Windows, there haven't been any problems right before the Windows updates. Because there's HDGuard on every PC, which resets the computer to a previously saved state after each reboot, it's necessary to have an update round every once in a while. Sophos itself is unaffected by HDGuard though, as I believe.
Secondly, the computer in room 21, which has the same problem, maybe a little bit worse: No auto update and it's impossible to get to the Sophos Endpoint Main Window (I am not sure how to call that window, you get whenever you right click on the icon in the right part of the task bar). Basically, that computer is completely unprotected, which is unacceptable.
I did some research on the error in room 21 and I have read something about problems with rights. After I have given more general rights to every user, the autoupdate lasted longer and actually created some directories, but the outcome was the same: It wasn't able to auto update. I have attached the logs here.
I am grateful for every hint, that might solve the problem.
Best regards!
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