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Sophos AutoUpdate fails to install - 80041f09

KingRolo

Hello!

We have a problem installing standalone Sophos endpoint 10.7 on Win 7. Before 10.7 it was 10.3 but it stoped updating.

We somehow managed to install 10.7 (Autoupdate was showing errors) without error. 

On first update AutoUpdate component wont update, everything else does.

Here is error line from AluUpdatexxxx.log

 

race(2017-Aug-02 13:37:55): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>80041f09</Insert></ErrorMessage></Config>
Trace(2017-Aug-02 13:37:55): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>80041f09</Insert></ErrorMessage></Config>
Trace(2017-Aug-02 13:37:55): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2017-Aug-02 13:37:56): IPCSender::ProcessSend exiting
Trace(2017-Aug-02 13:37:56): ALUpdate finished

 

Regards,

Miha



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    === Verbose logging started: 2.8.2017 15:03:58 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\escw_107p_sa\Setup.exe ===
    MSI (c) (AC:48) [15:03:58:037]: Cloaking enabled.
    MSI (c) (AC:48) [15:03:58:037]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (AC:48) [15:03:58:037]: End dialog not enabled
    MSI (c) (AC:4C) [15:03:58:037]: Font created. Charset: Req=238, Ret=238, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    MSI (c) (AC:4C) [15:03:58:037]: Font created. Charset: Req=238, Ret=238, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    MSI (c) (AC:48) [15:03:58:037]: Original package ==> C:\escw_107p_sa\SAU\Sophos AutoUpdate.msi
    MSI (c) (AC:48) [15:03:58:037]: Package we're running from ==> C:\escw_107p_sa\SAU\Sophos AutoUpdate.msi
    MSI (c) (AC:48) [15:03:58:037]: APPCOMPAT: Uninstall Flags override found.
    MSI (c) (AC:48) [15:03:58:037]: APPCOMPAT: Uninstall VersionNT override found.
    MSI (c) (AC:48) [15:03:58:037]: APPCOMPAT: Uninstall ServicePackLevel override found.
    MSI (c) (AC:48) [15:03:58:037]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}'.
    MSI (c) (AC:48) [15:03:58:037]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (AC:48) [15:03:58:052]: MSCOREE not loaded loading copy from system32
    MSI (c) (AC:4C) [15:03:58:052]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

    MSI (c) (AC:4C) [15:03:58:052]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

    MSI (c) (AC:48) [15:03:58:052]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}'.
    MSI (c) (AC:48) [15:03:58:052]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (AC:48) [15:03:58:052]: Transforms are not secure.
    MSI (c) (AC:48) [15:03:58:052]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\ASERBI~1\AppData\Local\Temp\Sophos AutoUpdate Install Log.txt'.
    MSI (c) (AC:48) [15:03:58:052]: No Command Line.
    MSI (c) (AC:48) [15:03:58:052]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{E7EE7247-0435-4553-8C87-4C6F83372898}'.
    MSI (c) (AC:48) [15:03:58:052]: Product Code passed to Engine.Initialize: '(none)'
    MSI (c) (AC:48) [15:03:58:052]: Product Code from property table before transforms: '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}'
    MSI (c) (AC:48) [15:03:58:052]: Product Code from property table after transforms: '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}'
    MSI (c) (AC:48) [15:03:58:052]: Product not registered: beginning first-time install
    MSI (c) (AC:48) [15:03:58:052]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
    MSI (c) (AC:48) [15:03:58:052]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
    MSI (c) (AC:48) [15:03:58:052]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
    MSI (c) (AC:48) [15:03:58:052]: Entering CMsiConfigurationManager::SetLastUsedSource.
    MSI (c) (AC:48) [15:03:58:052]: User policy value 'SearchOrder' is 'nmu'
    MSI (c) (AC:48) [15:03:58:052]: Adding new sources is allowed.
    MSI (c) (AC:48) [15:03:58:052]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
    MSI (c) (AC:48) [15:03:58:052]: Package name extracted from package path: 'Sophos AutoUpdate.msi'
    MSI (c) (AC:48) [15:03:58:052]: Package to be registered: 'Sophos AutoUpdate.msi'
    MSI (c) (AC:48) [15:03:58:052]: Note: 1: 2262 2: AdminProperties 3: -2147287038
    MSI (c) (AC:48) [15:03:58:052]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
    MSI (c) (AC:48) [15:03:58:052]: TRANSFORMS property is now:
    MSI (c) (AC:48) [15:03:58:052]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\AppData\Roaming
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\Favorites
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\AppData\Roaming\Microsoft\Windows\Network Shortcuts
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\Documents
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\AppData\Roaming\Microsoft\Windows\Recent
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\AppData\Roaming\Microsoft\Windows\SendTo
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\AppData\Roaming\Microsoft\Windows\Templates
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\ProgramData
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\AppData\Local
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\Pictures
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    MSI (c) (AC:48) [15:03:58:052]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
    MSI (c) (AC:48) [15:03:58:068]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
    MSI (c) (AC:48) [15:03:58:068]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
    MSI (c) (AC:48) [15:03:58:068]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
    MSI (c) (AC:48) [15:03:58:068]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
    MSI (c) (AC:48) [15:03:58:068]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\AppData\Roaming\Microsoft\Windows\Start Menu
    MSI (c) (AC:48) [15:03:58:068]: SHELL32::SHGetFolderPath returned: C:\Users\aserbinek\Desktop
    MSI (c) (AC:48) [15:03:58:068]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
    MSI (c) (AC:48) [15:03:58:068]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
    MSI (c) (AC:48) [15:03:58:068]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
    MSI (c) (AC:48) [15:03:58:068]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
    MSI (c) (AC:48) [15:03:58:068]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
    MSI (c) (AC:48) [15:03:58:068]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
    MSI (c) (AC:48) [15:03:58:068]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (c) (AC:48) [15:03:58:068]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Jana'.
    MSI (c) (AC:48) [15:03:58:068]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (c) (AC:48) [15:03:58:068]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\escw_107p_sa\SAU\Sophos AutoUpdate.msi'.
    MSI (c) (AC:48) [15:03:58:068]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\escw_107p_sa\SAU\Sophos AutoUpdate.msi'.
    MSI (c) (AC:48) [15:03:58:068]: Machine policy value 'MsiDisableEmbeddedUI' is 0
    MSI (c) (AC:48) [15:03:58:068]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
    MSI (c) (AC:48) [15:03:58:068]: EEUI - Disabling MsiEmbeddedUI in quiet-basic mode on client side
    === Logging started: 2.8.2017 15:03:58 ===
    MSI (c) (AC:48) [15:03:58:068]: Machine policy value 'DisableRollback' is 0
    MSI (c) (AC:48) [15:03:58:068]: User policy value 'DisableRollback' is 0
    MSI (c) (AC:48) [15:03:58:068]: PROPERTY CHANGE: Adding UILevel property. Its value is '3'.
    MSI (c) (AC:48) [15:03:58:068]: Creating MSIHANDLE (14) of type 790537 for thread 2888
    MSI (c) (AC:48) [15:03:58:068]: MsiOpenPackageEx is returning 0
    MSI (c) (AC:48) [15:03:58:068]: Closing MSIHANDLE (14) of type 790537 for thread 2888
    === Verbose logging stopped: 2.8.2017 15:03:58 ===

    === Verbose logging started: 2.8.2017 15:03:58 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\escw_107p_sa\Setup.exe ===
    MSI (c) (AC:48) [15:03:58:083]: Font created. Charset: Req=238, Ret=238, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    MSI (c) (AC:48) [15:03:58:083]: Font created. Charset: Req=238, Ret=238, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    MSI (c) (AC:64) [15:03:58:083]: Resetting cached policy values
    MSI (c) (AC:64) [15:03:58:083]: Machine policy value 'Debug' is 0
    MSI (c) (AC:64) [15:03:58:083]: ******* RunEngine:
    ******* Product: C:\escw_107p_sa\SAU\Sophos AutoUpdate.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (c) (AC:64) [15:03:58:083]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (AC:64) [15:03:58:083]: Grabbed execution mutex.
    MSI (c) (AC:64) [15:03:58:083]: Cloaking enabled.
    MSI (c) (AC:64) [15:03:58:083]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (AC:64) [15:03:58:083]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (D8:48) [15:03:58:083]: Running installation inside multi-package transaction C:\escw_107p_sa\SAU\Sophos AutoUpdate.msi
    MSI (s) (D8:48) [15:03:58:083]: Grabbed execution mutex.
    MSI (s) (D8:08) [15:03:58:083]: Resetting cached policy values
    MSI (s) (D8:08) [15:03:58:083]: Machine policy value 'Debug' is 0
    MSI (s) (D8:08) [15:03:58:083]: ******* RunEngine:
    ******* Product: C:\escw_107p_sa\SAU\Sophos AutoUpdate.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (s) (D8:08) [15:03:58:083]: Machine policy value 'DisableUserInstalls' is 0
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 000041091A0042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 000041091A0042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109510042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109510042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109610042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109610042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109810042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109810042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109910042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109910042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109A10042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109A10042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109B10042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109B10042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109C20042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109C20042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109D30000000000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109D30000000000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109E60042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109E60042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109F10001400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109F10001400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109F10042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109F10042400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Setting cached product context: machine assigned for product: 00004109F10070400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:083]: Using cached product context: machine assigned for product: 00004109F10070400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 00004109F10090400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 00004109F10090400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 00004109F100A1400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 00004109F100A1400000000000F01FEC
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 0CFA66CF2A197CB4CB8F0DF0378F8119
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 0CFA66CF2A197CB4CB8F0DF0378F8119
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 1038C85769625584FA5435B4210089A0
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 1038C85769625584FA5435B4210089A0
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 1084BB758C1647E46927120627A864E1
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 1084BB758C1647E46927120627A864E1
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 1367AF375103CEE40A209084C8740AC7
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 1367AF375103CEE40A209084C8740AC7
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 166F59DC4C5A5F446AAACEDD192C046D
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 166F59DC4C5A5F446AAACEDD192C046D
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 1710346FB68B936438E97394317E19D1
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 1710346FB68B936438E97394317E19D1
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 1D5E3C0FEDA1E123187686FED06E995A
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 1D5E3C0FEDA1E123187686FED06E995A
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 1EEEA5C7C7D622985484B79F900677CE
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 1EEEA5C7C7D622985484B79F900677CE
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 21EE4A31AE32173319EEFE3BD6FDFFE3
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 21EE4A31AE32173319EEFE3BD6FDFFE3
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 22BEFC8F7E2A1793E9ADB411DEFE1C58
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 22BEFC8F7E2A1793E9ADB411DEFE1C58
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 385DE89DD83352442BFE4A7CBF39EC88
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 385DE89DD83352442BFE4A7CBF39EC88
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 3FB95CD427D08EC3FBFEE1F8FA86E90B
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 3FB95CD427D08EC3FBFEE1F8FA86E90B
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 4EA42A62D9304AC4784BF2238110440F
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 4EA42A62D9304AC4784BF2238110440F
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 576734F3201F6684DB1EFFCFB754CEB0
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 576734F3201F6684DB1EFFCFB754CEB0
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 57935C0540EED794287B1924ACCA537B
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 57935C0540EED794287B1924ACCA537B
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 68AB67CA408033019195008142220573
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 68AB67CA408033019195008142220573
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 68AB67CA7DA70601B744CAF070E41400
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 68AB67CA7DA70601B744CAF070E41400
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 6E815EB96CCE9A53884E7857C57002F0
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 6E815EB96CCE9A53884E7857C57002F0
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 6E8A266FCD4F2A1409E1C8110F44DBCE
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 6E8A266FCD4F2A1409E1C8110F44DBCE
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 74A569CF9384AC046B81814F680F246C
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 74A569CF9384AC046B81814F680F246C
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 7507FB0B9686B4E429C0AEA285AD700F
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 7507FB0B9686B4E429C0AEA285AD700F
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 8BAD244577171E94B822900A94AE9569
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 8BAD244577171E94B822900A94AE9569
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 93BAD29AC2E44034A96BCB446EB8552E
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 93BAD29AC2E44034A96BCB446EB8552E
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 9A1221D6FB710CE4182F723DE03C7010
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 9A1221D6FB710CE4182F723DE03C7010
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: A089CE062ADB6BC44A720BA745894BAC
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: A089CE062ADB6BC44A720BA745894BAC
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: A7738A7F26038B34494FE403AE349A9E
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: A7738A7F26038B34494FE403AE349A9E
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: c1c4f01781cc94c4c8fb1542c0981a2a
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: c1c4f01781cc94c4c8fb1542c0981a2a
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: C34D841B11519DB4390E8CF9DA9EDD17
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: C34D841B11519DB4390E8CF9DA9EDD17
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: C794A1016FE7100438D45EAFC107EFAF
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: C794A1016FE7100438D45EAFC107EFAF
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: C7C0050360226CD37929699EA54066D9
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: C7C0050360226CD37929699EA54066D9
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: C9327457A8AF4AF4486A13AE0C77E7B1
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: C9327457A8AF4AF4486A13AE0C77E7B1
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: D7314F9862C648A4DB8BE2A5B47BE100
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: D7314F9862C648A4DB8BE2A5B47BE100
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: D75B3901316A3F7409FCF05D5CCDFF6E
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: D75B3901316A3F7409FCF05D5CCDFF6E
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: D7CB2303317ED254AA7F5FDE7023628C
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: D7CB2303317ED254AA7F5FDE7023628C
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: D9A1DA270EC1B9548AF1459C14ADB5EA
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: D9A1DA270EC1B9548AF1459C14ADB5EA
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: DDA39468D428E8B4DB27C8D5DC5CA217
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: DDA39468D428E8B4DB27C8D5DC5CA217
    MSI (s) (D8:08) [15:03:58:099]: Setting cached product context: machine assigned for product: F60730A4A66673047777F5728467D401
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: F60730A4A66673047777F5728467D401
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:099]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:099]: Machine policy value 'LimitSystemRestoreCheckpointing' is 0
    MSI (s) (D8:08) [15:03:58:099]: SRSetRestorePoint skipped for this transaction.
    MSI (s) (D8:08) [15:03:58:099]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
    MSI (c) (AC:48) [15:03:58:099]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

    MSI (c) (AC:48) [15:03:58:099]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

    MSI (s) (D8:08) [15:03:58:099]: File will have security applied from OpCode.
    MSI (s) (D8:08) [15:03:58:208]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\escw_107p_sa\SAU\Sophos AutoUpdate.msi' against software restriction policy
    MSI (s) (D8:08) [15:03:58:208]: SOFTWARE RESTRICTION POLICY: C:\escw_107p_sa\SAU\Sophos AutoUpdate.msi has a digital signature
    MSI (s) (D8:08) [15:03:58:271]: SOFTWARE RESTRICTION POLICY: C:\escw_107p_sa\SAU\Sophos AutoUpdate.msi is permitted to run at the 'unrestricted' authorization level.
    MSI (s) (D8:08) [15:03:58:271]: End dialog not enabled
    MSI (s) (D8:08) [15:03:58:271]: Original package ==> C:\escw_107p_sa\SAU\Sophos AutoUpdate.msi
    MSI (s) (D8:08) [15:03:58:271]: Package we're running from ==> C:\Windows\Installer\5645d6.msi
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: APPCOMPAT: Uninstall Flags override found.
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: APPCOMPAT: Uninstall VersionNT override found.
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: APPCOMPAT: Uninstall ServicePackLevel override found.
    MSI (s) (D8:08) [15:03:58:271]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}'.
    MSI (s) (D8:08) [15:03:58:271]: APPCOMPAT: no matching ProductCode found in database.
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:271]: MSCOREE not loaded loading copy from system32
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: Machine policy value 'DisablePatch' is 0
    MSI (s) (D8:08) [15:03:58:286]: Machine policy value 'AllowLockdownPatch' is 0
    MSI (s) (D8:08) [15:03:58:286]: Machine policy value 'DisableLUAPatching' is 0
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: Machine policy value 'DisableFlyWeightPatching' is 0
    MSI (s) (D8:08) [15:03:58:286]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active
    MSI (s) (D8:08) [15:03:58:286]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}'.
    MSI (s) (D8:08) [15:03:58:286]: APPCOMPAT: no matching ProductCode found in database.
    MSI (s) (D8:08) [15:03:58:286]: Transforms are not secure.
    MSI (s) (D8:08) [15:03:58:286]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\ASERBI~1\AppData\Local\Temp\Sophos AutoUpdate Install Log.txt'.
    MSI (s) (D8:08) [15:03:58:286]: Command Line: USEAPPDATAONXP=1 INSTALLDIR=C:\Program Files\Sophos\AutoUpdate REBOOT=ReallySuppress RUN_FROM_STANDALONE_INSTALLER=1 BOOTSTRAP=NOUPDATE RMSACTION=0 SOPHOS_TP_TOKEN=********** UPDATELOCATION=Sophos UPDATEUSER=2TGX7SD511 UPDATEPASSWORD=********** CURRENTDIRECTORY=C:\Users\ASERBI~1\AppData\Local\Temp\sfl-bf005500 CLIENTUILEVEL=2 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=2476
    MSI (s) (D8:08) [15:03:58:286]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{E7EE7247-0435-4553-8C87-4C6F83372898}'.
    MSI (s) (D8:08) [15:03:58:286]: Product Code passed to Engine.Initialize: ''
    MSI (s) (D8:08) [15:03:58:286]: Product Code from property table before transforms: '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}'
    MSI (s) (D8:08) [15:03:58:286]: Product Code from property table after transforms: '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}'
    MSI (s) (D8:08) [15:03:58:286]: Product registered: entering maintenance mode
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: Product {AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54} is admin assigned: LocalSystem owns the publish key.
    MSI (s) (D8:08) [15:03:58:286]: Product {AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54} is managed.
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: MSI_LUA: Credential prompt not required, user is an admin
    MSI (s) (D8:08) [15:03:58:286]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
    MSI (s) (D8:08) [15:03:58:286]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: Entering CMsiConfigurationManager::SetLastUsedSource.
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: Specifed source is not already in a list.
    MSI (s) (D8:08) [15:03:58:286]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (D8:08) [15:03:58:286]: Machine policy value 'DisableBrowse' is 0
    MSI (s) (D8:08) [15:03:58:286]: Machine policy value 'AllowLockdownBrowse' is 0
    MSI (s) (D8:08) [15:03:58:286]: Adding new sources is allowed.
    MSI (s) (D8:08) [15:03:58:286]: Using cached product context: machine assigned for product: 9B1ACBFAC6946EA489EAE31AFC6FC545
    MSI (s) (D8:08) [15:03:58:286]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
    MSI (s) (D8:08) [15:03:58:286]: Note: 1: 1729
    MSI (s) (D8:08) [15:03:58:286]: Product: Sophos AutoUpdate -- Configuration failed.

    MSI (s) (D8:08) [15:03:58:286]: Windows Installer je znova konfiguriral izdelek. Ime izdelka: Sophos AutoUpdate. Različica izdelka: 5.7.220. Jezik izdelka: 1033. Izdelovalec: Sophos Limited. Uspešno vnovično konfiguriranje ali stanje napake: 1638.

    MSI (s) (D8:08) [15:03:58:286]: MainEngineThread is returning 1638
    MSI (s) (D8:48) [15:03:58:286]: No System Restore sequence number for this installation.
    Nameščena je že druga različica tega izdelka. Namestitve te različice ni mogoče nadaljevati. Če želite konfigurirati obstoječo različico tega izdelka ali jo odstraniti, uporabite funkcijo »Dodaj/odstrani programe« na nadzorni plošči.
    {AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}
    MSI (s) (D8:48) [15:03:58:286]: User policy value 'DisableRollback' is 0
    MSI (s) (D8:48) [15:03:58:286]: Machine policy value 'DisableRollback' is 0
    MSI (s) (D8:48) [15:03:58:286]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (D8:48) [15:03:58:286]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (D8:48) [15:03:58:286]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (D8:48) [15:03:58:286]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (D8:48) [15:03:58:286]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (D8:48) [15:03:58:286]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (s) (D8:48) [15:03:58:286]: Restoring environment variables
    MSI (c) (AC:64) [15:03:58:286]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (AC:64) [15:03:58:286]: MainEngineThread is returning 1638
    === Verbose logging stopped: 2.8.2017 15:03:58 ===

  • 0 in reply to KingRolo

    It was interesting on this PC that even after add/remove Autoupdate component and restart Autoupdate service was running. Even Sophos icon was present for some time.

    Regards, 

    Miha

  • 0 in reply to KingRolo

    Hello Miha,

    looks like you've run the setup.exe from the installation package. Error 1638 means Another version of this product is already installed.

    You say AutoUpdate is not listed under Programs and Features?

    Christian

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