sophos 10.7 not updating

Can you provide a link to the alupdate log file.

https://community.sophos.com/kb/en-us/36262#ALUpdate.log

...that is a more detailed log file.

Regards,

Jak

HI there in the directory C:\Program Files (x86)\Sophos\AutoUpdate, there is no logs folder. What should I do??

They should be under:

C:\Programdata\Sophos\AutoUpdate\logs\

Regards,

Jak

They should be under:

C:\Programdata\Sophos\AutoUpdate\logs\

Regards,

Jak

Hi, no such directory exists. Do you have any other ideas?

Hello SHAMAKA CHANDRAMOHAN,

C:\ProgramData\ could be "hidden". EIther change the view options in Explorer (Organize →  Folder and search options) or simply type %ProgramData% in the Explorer's address bar.

Christian

here you go

ALUpdate20170703T203002.5796570.logALUpdate20170703T203002.5796570.log

I see lots of these errors:

Trace(2017-Jul-03 21:12:05): [I19464] Syncing file 72ad9f406da8420b890cdb582c4bf466x000.dat: 2499872 bytes: ssp/Sophos/Sophos System Protection/ssp.exe

Trace(2017-Jul-03 21:12:05): [I19464] File 72ad9f406da8420b890cdb582c4bf466x000.dat: sync failed

Trace(2017-Jul-03 21:12:05): ERROR: [E73342] Checksum error: 72ad9f406da8420b890cdb582c4bf466

Trace(2017-Jul-03 21:12:24): [I19464] Syncing file 95859524e64fb6acb2e98af29a64916fx000.dat: 4117968 bytes: savxp/veex.dll

Trace(2017-Jul-03 21:12:24): [I19464] File 95859524e64fb6acb2e98af29a64916fx000.dat: sync failed

Trace(2017-Jul-03 21:12:24): ERROR: [E73342] Checksum error: 95859524e64fb6acb2e98af29a64916f

Trace(2017-Jul-04 21:34:18): [I19464] Syncing file c53e98b9e69eaa971848e3ad930a2fdfx000.dat: 3548536 bytes: savxp/savi.dll

Trace(2017-Jul-04 21:34:18): [I19464] File c53e98b9e69eaa971848e3ad930a2fdfx000.dat: sync failed

Trace(2017-Jul-04 21:34:18): ERROR: [E73342] Checksum error: c53e98b9e69eaa971848e3ad930a2fdf

Trace(2017-Jul-10 20:12:37): [I19463] Product download size 90538319 bytes
Trace(2017-Jul-10 20:12:37): [I19464] Syncing file c53e98b9e69eaa971848e3ad930a2fdfx000.dat: 3548536 bytes: savxp/savi.dll
Trace(2017-Jul-10 20:12:37): [I19464] File c53e98b9e69eaa971848e3ad930a2fdfx000.dat: sync failed
Trace(2017-Jul-10 20:12:37): ERROR: [E73342] Checksum error: c53e98b9e69eaa971848e3ad930a2fdf

Is computer behind some sort of web proxy and is it blocking files?

It seems that you have had a few different files blocked, the latest being savi.dll.  This file would be download from:

http://d1.sophosupd.com/update/c53e98b9e69eaa971848e3ad930a2fdfx000.dat

I'm guessing via a browser you get a block message from an appliance?

It might be worth white-listing sophosupd.com and sophosupd.net domains?

Regards,

Jak

I am having this same issue on a standalone install with the same exact file and errors. Did you ever figure this out?

if you visit the url in question in a browser what message do you get?