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Updates keep failing

I install the endpoint from a flash drive that I have the downloaded install file and during the installation I enter the correct username and password. The packages appear to be downloading as it increments from updates 1 through 4 but the whole time it says contacting server and then errors out with "could not contact server"

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0 QC over 7 years ago

Hello Robert Calder,

could you please be a little bit more specific? There are many install files that can be downloaded (from where did you download it?). Maybe we then can find out which server it tries to contact and why this fails.

Christian
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0 Robert Calder over 7 years ago in reply to QC

Downloading the escw_107_sa_sfx(1).exe file and running it. Logged into my Sophos Account and downloaded it. I have a valid 250 user license for Endpoint.
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0 WhatHappened over 7 years ago in reply to Robert Calder

Could you try to web to http://dci.sophosupd.com/ ?

You should see

Sophos dci Site

Connection Successful

That will let us know if your system is able to get the updates site.

[I hit the CTRL key, but I'm still not in control!]
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0 WhatHappened over 7 years ago in reply to Robert Calder

Could you try to web to http://dci.sophosupd.com/ ?

You should see

Sophos dci Site

Connection Successful

That will let us know if your system is able to get the updates site.

[I hit the CTRL key, but I'm still not in control!]
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Updates keep failing

Sophos dci Site

Sophos dci Site