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Guys i need help installing sophos endpoint installer i've already remove the previous version of sophos

11/05/2017,2:13:55 PM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
11/05/2017,2:13:55 PM,Information,Setup version 3.3.1.809,
11/05/2017,2:13:55 PM,Information,Command line: c:\users\jtadmin\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170511T005531Z,
11/05/2017,2:13:55 PM,Information,Process security set successfully,
11/05/2017,2:13:55 PM,Information,Setup program was run from C:\Users\jtadmin\AppData\Local\Temp\sophos_bootstrap,
11/05/2017,2:13:55 PM,Information,Checking system TMP paths.,
11/05/2017,2:13:55 PM,Information,Checking TMP...,
11/05/2017,2:13:55 PM,Information,Temp path for System found: 'C:\WINDOWS\TEMP'.,
11/05/2017,2:13:55 PM,Information,Tamper protection is not installed,
11/05/2017,2:13:55 PM,Information,Sophos Endpoint Defense is not installed,
11/05/2017,2:13:55 PM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
11/05/2017,2:13:55 PM,Information,Sophos AutoUpdate is already installed on your computer.,
11/05/2017,2:13:55 PM,Information,Starting wizard to collect information from user...,
11/05/2017,2:13:56 PM,Information,Checking for internet connectivity...,
11/05/2017,2:13:57 PM,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
11/05/2017,2:13:57 PM,Information,Checking for internet connectivity...,
11/05/2017,2:13:58 PM,Success,Successfully connected to the URL dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/.../ep.,
11/05/2017,2:14:21 PM,Information,Starting the install sequence.,
11/05/2017,2:14:21 PM,Information,Checking for local third-party software...,
11/05/2017,2:14:21 PM,Information,Sending data back to Sophos...,
11/05/2017,2:14:21 PM,Success,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
11/05/2017,2:14:21 PM,Information,Done.,
11/05/2017,2:14:21 PM,Information,Installing MSI...,
11/05/2017,2:14:21 PM,Information,Remove old SAU...,
11/05/2017,2:14:23 PM,Information,Uninstallation of Sophos AutoUpdate returned exitcode: 1601,
11/05/2017,2:14:23 PM,ERROR,The uninstallation of Sophos AutoUpdate failed. Installation of Sophos Endpoint Security and Control has failed.,
11/05/2017,2:14:25 PM,Information,Sending EBS feedback to Sophos...,
11/05/2017,2:14:25 PM,Information,Sending data back to Sophos...,
11/05/2017,2:14:26 PM,Success,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
11/05/2017,2:14:26 PM,Information,------------------ Found errors during installation: 121 ------------------,
11/05/2017,2:14:26 PM,Information,------------------ Installation program finishing with code 121 ------------------,

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0 QC over 7 years ago

Hello jomar tolosa,

[BTW: Central would be the better place for this question]
as per the Installer return codes article please check the %temp%\Sophos AutoUpdate Uninstall Log.txt. This should tell what causes the uninstall to fail.

Christian
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0 jomar tolosa over 7 years ago in reply to QC

Hi Christian,

here's the log for the uninstall

=== Verbose logging started: 5/11/2017 14:14:21 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\jtadmin\AppData\Local\Temp\sophos_bootstrap\setup.exe ===
MSI (c) (24:E8) [14:14:21:642]: Resetting cached policy values
MSI (c) (24:E8) [14:14:21:642]: Machine policy value 'Debug' is 0
MSI (c) (24:E8) [14:14:21:642]: ******* RunEngine:
           ******* Product: {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}
           ******* Action:
           ******* CommandLine: **********
MSI (c) (24:E8) [14:14:21:642]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (24:E8) [14:14:21:642]: Grabbed execution mutex.
MSI (c) (24:E8) [14:14:21:647]: Cloaking enabled.
MSI (c) (24:E8) [14:14:21:647]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (24:E8) [14:14:21:648]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (44:2C) [14:14:21:663]: Running installation inside multi-package transaction {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}
MSI (s) (44:2C) [14:14:21:663]: Grabbed execution mutex.
MSI (s) (44:04) [14:14:21:663]: Resetting cached policy values
MSI (s) (44:04) [14:14:21:663]: Machine policy value 'Debug' is 0
MSI (s) (44:04) [14:14:21:663]: ******* RunEngine:
           ******* Product: {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}
           ******* Action:
           ******* CommandLine: **********
MSI (s) (44:04) [14:14:21:663]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (44:04) [14:14:21:663]: Setting cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: SRSetRestorePoint skipped for this transaction.
MSI (s) (44:04) [14:14:21:663]: Creating MSIHANDLE (189) of type 790542 for thread 3588
MSI (s) (44:04) [14:14:21:663]: MSCOREE not loaded loading copy from system32
MSI (s) (44:04) [14:14:21:663]: End dialog not enabled
MSI (s) (44:04) [14:14:21:663]: Original package ==> C:\WINDOWS\Installer\8643d1a8.msi
MSI (s) (44:04) [14:14:21:663]: Package we're running from ==> C:\WINDOWS\Installer\8643d1a8.msi
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: APPCOMPAT: Uninstall Flags override found.
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: APPCOMPAT: Uninstall VersionNT override found.
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (s) (44:04) [14:14:21:663]: APPCOMPAT: looking for appcompat database entry with ProductCode '{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}'.
MSI (s) (44:04) [14:14:21:663]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:663]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Machine policy value 'DisablePatch' is 0
MSI (s) (44:04) [14:14:21:679]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (44:04) [14:14:21:679]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (44:04) [14:14:21:679]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active
MSI (s) (44:04) [14:14:21:679]: APPCOMPAT: looking for appcompat database entry with ProductCode '{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}'.
MSI (s) (44:04) [14:14:21:679]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (44:04) [14:14:21:679]: Transforms are not secure.
MSI (s) (44:04) [14:14:21:679]: Note: 1: 2205 2: 3: Control
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\jtadmin\AppData\Local\Temp\Sophos AutoUpdate Uninstall Log.txt'.
MSI (s) (44:04) [14:14:21:679]: Command Line: REBOOT=ReallySuppress SOPHOS_TP_TOKEN=1 REMOVE=ALL CURRENTDIRECTORY=C:\Users\jtadmin\AppData\Local\Temp\sophos_bootstrap CLIENTUILEVEL=3 CLIENTPROCESSID=7716
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{30B5CB19-DB64-45C2-BD5D-BC0AB7693D3B}'.
MSI (s) (44:04) [14:14:21:679]: Product Code passed to Engine.Initialize:           '{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}'
MSI (s) (44:04) [14:14:21:679]: Product Code from property table before transforms: '{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}'
MSI (s) (44:04) [14:14:21:679]: Product Code from property table after transforms: '{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}'
MSI (s) (44:04) [14:14:21:679]: Product registered: entering maintenance mode
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Product {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} is admin assigned: LocalSystem owns the publish key.
MSI (s) (44:04) [14:14:21:679]: Product {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} is managed.
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Package name retrieved from configuration data: 'Sophos AutoUpdate.msi'
MSI (s) (44:04) [14:14:21:679]: Note: 1: 2205 2: 3: Error
MSI (s) (44:04) [14:14:21:679]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (44:04) [14:14:21:679]: Machine policy value 'DisableMsi' is 0
MSI (s) (44:04) [14:14:21:679]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (44:04) [14:14:21:679]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (44:04) [14:14:21:679]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:679]: Product {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} is admin assigned: LocalSystem owns the publish key.
MSI (s) (44:04) [14:14:21:679]: Product {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} is managed.
MSI (s) (44:04) [14:14:21:679]: Running product '{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}' with elevated privileges: Product is assigned.
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding SOPHOS_TP_TOKEN property. Its value is '1'.
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding REMOVE property. Its value is 'ALL'.
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\jtadmin\AppData\Local\Temp\sophos_bootstrap'.
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '7716'.
MSI (s) (44:04) [14:14:21:679]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (44:04) [14:14:21:679]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (44:04) [14:14:21:679]: TRANSFORMS property is now:
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding PRODUCTLANGUAGE property. Its value is '1033'.
MSI (s) (44:04) [14:14:21:679]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (44:04) [14:14:21:694]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\AppData\Roaming
MSI (s) (44:04) [14:14:21:694]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\Favorites
MSI (s) (44:04) [14:14:21:694]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (44:04) [14:14:21:694]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\Documents
MSI (s) (44:04) [14:14:21:694]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (44:04) [14:14:21:710]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (44:04) [14:14:21:710]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (44:04) [14:14:21:710]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (44:04) [14:14:21:710]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (44:04) [14:14:21:710]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\AppData\Local
MSI (s) (44:04) [14:14:21:710]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\Pictures
MSI (s) (44:04) [14:14:21:726]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (44:04) [14:14:21:726]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (44:04) [14:14:21:726]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (44:04) [14:14:21:726]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (44:04) [14:14:21:741]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (44:04) [14:14:21:748]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (44:04) [14:14:21:748]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (44:04) [14:14:21:748]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (44:04) [14:14:21:748]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (44:04) [14:14:21:748]: SHELL32::SHGetFolderPath returned: C:\Users\jtadmin\Desktop
MSI (s) (44:04) [14:14:21:763]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (44:04) [14:14:21:763]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (s) (44:04) [14:14:21:763]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (44:04) [14:14:21:763]: MSI_LUA: Setting AdminUser property to 1 because the product is already installed managed and per-machine
MSI (s) (44:04) [14:14:21:763]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (44:04) [14:14:21:763]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (44:04) [14:14:21:763]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (44:04) [14:14:21:763]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:763]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (44:04) [14:14:21:763]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'red'.
MSI (s) (44:04) [14:14:21:763]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (44:04) [14:14:21:763]: PROPERTY CHANGE: Adding Installed property. Its value is '00:00:00'.
MSI (s) (44:04) [14:14:21:763]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\8643d1a8.msi'.
MSI (s) (44:04) [14:14:21:763]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\WINDOWS\Installer\8643d1a8.msi'.
MSI (s) (44:04) [14:14:21:763]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (44:04) [14:14:21:763]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install
MSI (s) (44:04) [14:14:21:763]: Note: 1: 2205 2: 3: PatchPackage
MSI (s) (44:04) [14:14:21:763]: Machine policy value 'DisableRollback' is 0
MSI (s) (44:04) [14:14:21:763]: User policy value 'DisableRollback' is 0
MSI (s) (44:04) [14:14:21:763]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
=== Logging started: 5/11/2017 14:14:21 ===
MSI (s) (44:04) [14:14:21:763]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (44:04) [14:14:21:763]: PROPERTY CHANGE: Adding Preselected property. Its value is '1'.
MSI (s) (44:04) [14:14:21:763]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes.
MSI (s) (44:04) [14:14:21:763]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (44:04) [14:14:21:763]: Doing action: INSTALL
MSI (s) (44:04) [14:14:21:763]: Note: 1: 2205 2: 3: ActionText
Action start 14:14:21: INSTALL.
MSI (s) (44:04) [14:14:21:763]: Running ExecuteSequence
MSI (s) (44:04) [14:14:21:763]: Doing action: FindRelatedProducts
MSI (s) (44:04) [14:14:21:763]: Note: 1: 2205 2: 3: ActionText
MSI (s) (44:04) [14:14:21:763]: Skipping FindRelatedProducts action: not run in maintenance mode
Action start 14:14:21: FindRelatedProducts.
MSI (s) (44:04) [14:14:21:763]: Doing action: AppSearch
MSI (s) (44:04) [14:14:21:763]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: FindRelatedProducts. Return value 0.
Action start 14:14:21: AppSearch.
MSI (s) (44:04) [14:14:21:763]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (44:04) [14:14:21:763]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:763]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding SERVICE_ARGS property. Its value is '"C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe" "C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe"
MSI (s) (44:04) [14:14:21:779]: Doing action: LaunchConditions
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: AppSearch. Return value 1.
Action start 14:14:21: LaunchConditions.
MSI (s) (44:04) [14:14:21:779]: Doing action: ValidateProductID
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: LaunchConditions. Return value 1.
Action start 14:14:21: ValidateProductID.
MSI (s) (44:04) [14:14:21:779]: Doing action: CostInitialize
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: ValidateProductID. Return value 1.
MSI (s) (44:04) [14:14:21:779]: Machine policy value 'MaxPatchCacheSize' is 10
MSI (s) (44:04) [14:14:21:779]: Baseline: Sorting baselines for {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}.
MSI (s) (44:04) [14:14:21:779]: Baseline: New baseline 5.5.0 from transaction.
MSI (s) (44:04) [14:14:21:779]: Baseline: Sorted order Native: Order 0.
MSI (s) (44:04) [14:14:21:779]: Baseline Data Table:
MSI (s) (44:04) [14:14:21:779]: ProductCode: {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} Version: 5.5.0 Attributes: 0 PatchId: Native BaselineId: -2147483648 Order: 0
MSI (s) (44:04) [14:14:21:779]: Baseline File Table:
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'C:\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding CostingComplete property. Its value is '0'.
MSI (s) (44:04) [14:14:21:779]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: Patch
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: PatchPackage
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: MsiPatchHeaders
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: __MsiPatchFileList
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: PatchPackage
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2228 2: 3: PatchPackage 4: SELECT `DiskId`, `PatchId`, `LastSequence` FROM `Media`, `PatchPackage` WHERE `Media`.`DiskId`=`PatchPackage`.`Media_` ORDER BY `DiskId`
MSI (s) (44:04) [14:14:21:779]: Delta compression fallback method for this product transaction is 'MSI 2.0 legacy obsolescence'
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: Patch
Action start 14:14:21: CostInitialize.
MSI (s) (44:04) [14:14:21:779]: Doing action: FileCost
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: CostInitialize. Return value 1.
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: MsiAssembly
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: Class
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: Extension
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: TypeLib
Action start 14:14:21: FileCost.
MSI (s) (44:04) [14:14:21:779]: Doing action: CostFinalize
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: FileCost. Return value 1.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding OutOfDiskSpace property. Its value is '0'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding OutOfNoRbDiskSpace property. Its value is '0'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceAvailable property. Its value is '0'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRequired property. Its value is '0'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRemaining property. Its value is '0'.
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: MsiAssembly
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2228 2: 3: MsiAssembly 4: SELECT `MsiAssembly`.`Attributes`, `MsiAssembly`.`File_Application`, `MsiAssembly`.`File_Manifest`, `Component`.`KeyPath` FROM `MsiAssembly`, `Component` WHERE `MsiAssembly`.`Component_` = `Component`.`Component` AND `MsiAssembly`.`Component_` = ?
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding CertificatesAutoUpdate property. Its value is 'C:\ProgramData\Sophos\Certificates\AutoUpdate'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding CertificatesManifest property. Its value is 'C:\ProgramData\Sophos\Certificates\AutoUpdate\Manifest'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding CertificatesCache property. Its value is 'C:\ProgramData\Sophos\Certificates\AutoUpdate\Cache'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding CacheFolder property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding DataFolder property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\data'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding ConfigFolder property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Config'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding INSTALLDIR property. Its value is 'C:\Program Files (x86)\Sophos\AutoUpdate'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding TelemetryFolder property. Its value is 'C:\Program Files (x86)\Sophos\AutoUpdate\Telemetry'.
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: Patch
MSI (s) (44:04) [14:14:21:779]: Note: 1: 2205 2: 3: Condition
MSI (s) (44:04) [14:14:21:779]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:779]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:779]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding TARGETDIR property. Its value is 'C:\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding SophosProgramFilesFolder property. Its value is 'C:\Program Files (x86)\Sophos\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding AutoUpdateProgramFilesFolder property. Its value is 'C:\Program Files (x86)\Sophos\AutoUpdate\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Modifying INSTALLDIR property. Its current value is 'C:\Program Files (x86)\Sophos\AutoUpdate'. Its new value: 'C:\Program Files (x86)\Sophos\AutoUpdate\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Modifying TelemetryFolder property. Its current value is 'C:\Program Files (x86)\Sophos\AutoUpdate\Telemetry'. Its new value: 'C:\Program Files (x86)\Sophos\AutoUpdate\Telemetry\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding SophosAppDataFolder property. Its value is 'C:\ProgramData\Sophos\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding SAUAppDataFolder property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding AutoUpdateDataFolder property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding LogsFolder property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Logs\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Modifying ConfigFolder property. Its current value is 'C:\ProgramData\Sophos\AutoUpdate\Config'. Its new value: 'C:\ProgramData\Sophos\AutoUpdate\Config\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Modifying DataFolder property. Its current value is 'C:\ProgramData\Sophos\AutoUpdate\data'. Its new value: 'C:\ProgramData\Sophos\AutoUpdate\data\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Modifying CacheFolder property. Its current value is 'C:\ProgramData\Sophos\AutoUpdate\Cache'. Its new value: 'C:\ProgramData\Sophos\AutoUpdate\Cache\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding Certificates property. Its value is 'C:\ProgramData\Sophos\Certificates\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Modifying CertificatesAutoUpdate property. Its current value is 'C:\ProgramData\Sophos\Certificates\AutoUpdate'. Its new value: 'C:\ProgramData\Sophos\Certificates\AutoUpdate\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Modifying CertificatesCache property. Its current value is 'C:\ProgramData\Sophos\Certificates\AutoUpdate\Cache'. Its new value: 'C:\ProgramData\Sophos\Certificates\AutoUpdate\Cache\'.
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Modifying CertificatesManifest property. Its current value is 'C:\ProgramData\Sophos\Certificates\AutoUpdate\Manifest'. Its new value: 'C:\ProgramData\Sophos\Certificates\AutoUpdate\Manifest\'.
MSI (s) (44:04) [14:14:21:779]: Target path resolution complete. Dumping Directory table...
MSI (s) (44:04) [14:14:21:779]: Note: target paths subject to change (via custom actions or browsing)
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: TARGETDIR   , Object: C:\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: WindowsFolder   , Object: C:\WINDOWS\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: ProgramFilesFolder   , Object: C:\Program Files (x86)\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: SophosProgramFilesFolder   , Object: C:\Program Files (x86)\Sophos\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: AutoUpdateProgramFilesFolder   , Object: C:\Program Files (x86)\Sophos\AutoUpdate\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: INSTALLDIR   , Object: C:\Program Files (x86)\Sophos\AutoUpdate\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: TelemetryFolder   , Object: C:\Program Files (x86)\Sophos\AutoUpdate\Telemetry\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: CommonAppDataFolder   , Object: C:\ProgramData\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: SophosAppDataFolder   , Object: C:\ProgramData\Sophos\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: SAUAppDataFolder   , Object: C:\ProgramData\Sophos\AutoUpdate\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: AutoUpdateDataFolder   , Object: C:\ProgramData\Sophos\AutoUpdate\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: LogsFolder   , Object: C:\ProgramData\Sophos\AutoUpdate\Logs\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: ConfigFolder   , Object: C:\ProgramData\Sophos\AutoUpdate\Config\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: DataFolder   , Object: C:\ProgramData\Sophos\AutoUpdate\data\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: CacheFolder   , Object: C:\ProgramData\Sophos\AutoUpdate\Cache\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: Certificates   , Object: C:\ProgramData\Sophos\Certificates\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: CertificatesAutoUpdate   , Object: C:\ProgramData\Sophos\Certificates\AutoUpdate\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: CertificatesCache   , Object: C:\ProgramData\Sophos\Certificates\AutoUpdate\Cache\
MSI (s) (44:04) [14:14:21:779]: Dir (target): Key: CertificatesManifest   , Object: C:\ProgramData\Sophos\Certificates\AutoUpdate\Manifest\
MSI (s) (44:04) [14:14:21:779]: PROPERTY CHANGE: Adding INSTALLLEVEL property. Its value is '1'.
MSI (s) (44:04) [14:14:21:779]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\Telemetry\telem.man' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (44:04) [14:14:21:779]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\Telemetry\SubmitTelem.exe' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (44:04) [14:14:21:795]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\Telemetry\GatherTelem.exe' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (44:04) [14:14:21:795]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\Telemetry\AUTelem.exe' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (44:04) [14:14:21:795]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (44:04) [14:14:21:795]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (44:04) [14:14:21:795]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\integrity.dat' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (44:04) [14:14:21:795]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\sof.dat' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (44:04) [14:14:21:795]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\license_agreements.txt' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (44:04) [14:14:21:795]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\SophosUpdate.exe' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (44:04) [14:14:21:795]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\AUAdapter.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (44:04) [14:14:21:810]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
Action start 14:14:21: CostFinalize.
MSI (s) (44:04) [14:14:21:810]: Doing action: MigrateFeatureStates
MSI (s) (44:04) [14:14:21:810]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: CostFinalize. Return value 1.
MSI (s) (44:04) [14:14:21:810]: Skipping MigrateFeatureStates action: not run in maintenance mode
Action start 14:14:21: MigrateFeatureStates.
MSI (s) (44:04) [14:14:21:826]: Doing action: InstallValidate
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: MigrateFeatureStates. Return value 0.
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: Dialog
MSI (s) (44:04) [14:14:21:826]: Feature: Main; Installed: Local;   Request: Absent;   Action: Absent
MSI (s) (44:04) [14:14:21:826]: Component: SAU_Certificate_Folder; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: RevocationList; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: RootCertificate; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: SAU_Certificate_Cache_Folder; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: CacheFolderPermissions; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: DataFolderPermissions; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: iconn; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: ilog; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: isched; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: iupd; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: AutoUpdateService; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: AUAdapter; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: SophosUpdate; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: License; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: Sof; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: Integrity; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: ServiceKeyPermissions; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: PolicyFeaturesPermissions; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: InstallationPath; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: DataPath; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: ProductVersion; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: AdapterRegistry; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: Metrics; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: CloudUpdating; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: IsManaged; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Local
MSI (s) (44:04) [14:14:21:826]: Component: TELEMAUTelem.exe; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: TELEMGatherTelem.exe; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: TELEMSubmitTelem.exe; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: TELEMtelem.man; Installed: Local;   Request: Absent;   Action: Absent;   Client State: Absent
MSI (s) (44:04) [14:14:21:826]: Component: __ServiceKeyPermissions65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Component: __PolicyFeaturesPermissions65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Component: __InstallationPath65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Component: __DataPath65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Component: __ProductVersion65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Component: __AdapterRegistry65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Component: __Metrics65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Component: __CloudUpdating65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Component: __IsManaged65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Component: __AutoUpdateService65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Component: __TELEMAUTelem.exe65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Component: __TELEMGatherTelem.exe65; Installed: Null;   Request: Absent;   Action: Absent;   Client State: Null
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: BindImage
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: ProgId
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: PublishComponent
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: SelfReg
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: Extension
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: Font
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: Shortcut
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: Class
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: Icon
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: TypeLib
Action start 14:14:21: InstallValidate.
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: _RemoveFilePath
MSI (s) (44:04) [14:14:21:826]: PROPERTY CHANGE: Modifying CostingComplete property. Its current value is '0'. Its new value: '1'.
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: BindImage
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: ProgId
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: PublishComponent
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: SelfReg
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: Extension
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: Font
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: Shortcut
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: Class
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: Icon
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2205 2: 3: TypeLib
MSI (s) (44:04) [14:14:21:826]: Note: 1: 2727 2:
MSI (s) (44:04) [14:14:21:843]: Note: 1: 2727 2:
MSI (s) (44:04) [14:14:21:843]: Doing action: RemoveExistingProducts
MSI (s) (44:04) [14:14:21:843]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: InstallValidate. Return value 1.
MSI (s) (44:04) [14:14:21:845]: Skipping RemoveExistingProducts action: current configuration is maintenance mode or an uninstall
Action start 14:14:21: RemoveExistingProducts.
MSI (s) (44:04) [14:14:21:845]: Doing action: InstallInitialize
MSI (s) (44:04) [14:14:21:845]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: RemoveExistingProducts. Return value 0.
MSI (s) (44:04) [14:14:21:845]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (44:04) [14:14:21:845]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (44:04) [14:14:21:845]: BeginTransaction: Locking Server
MSI (s) (44:04) [14:14:21:846]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (44:04) [14:14:21:846]: SRSetRestorePoint skipped for this transaction.
MSI (s) (44:04) [14:14:21:846]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (44:04) [14:14:21:846]: Server not locked: locking for product {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}
MSI (s) (44:04) [14:14:21:879]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:879]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:879]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:879]: Note: 1: 2205 2: 3: ActionText
MSI (s) (44:04) [14:14:21:879]: Note: 1: 2205 2: 3: ActionText
MSI (s) (44:04) [14:14:21:894]: Note: 1: 2205 2: 3: ActionText
Action start 14:14:21: InstallInitialize.
MSI (s) (44:04) [14:14:21:894]: PROPERTY CHANGE: Deleting ProductToBeRegistered property. Its current value is '1'.
MSI (s) (44:04) [14:14:21:894]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:894]: Note: 1: 2205 2: 3: Icon
MSI (s) (44:04) [14:14:21:894]: Note: 1: 2228 2: 3: Icon 4: SELECT `Name`, `Data` FROM `Icon`
MSI (s) (44:04) [14:14:21:894]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:894]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:21:894]: Skipping action: ScheduleSetPermissions.Rollback_x32 (condition is false)
MSI (s) (44:04) [14:14:21:894]: Doing action: ScheduleSetPermissions.Rollback_x64
MSI (s) (44:04) [14:14:21:894]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: InstallInitialize. Return value 1.
MSI (s) (44:04) [14:14:21:894]: Creating MSIHANDLE (190) of type 790542 for thread 3588
MSI (s) (44:E8) [14:14:21:894]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIC9CC.tmp, Entrypoint: SchedulePermissionsRollback
MSI (s) (44:AC) [14:14:21:894]: Generating random cookie.
MSI (s) (44:AC) [14:14:21:910]: Created Custom Action Server with PID 3268 (0xCC4).
MSI (s) (44:28) [14:14:21:925]: Running as a service.
MSI (s) (44:28) [14:14:21:925]: Hello, I'm your 64bit Impersonated custom action server.
MSI (s) (44!F0) [14:14:21:925]: Creating MSIHANDLE (191) of type 790541 for thread 6128
MSI (s) (44!F0) [14:14:21:925]: Creating MSIHANDLE (192) of type 790531 for thread 6128
Action start 14:14:21: ScheduleSetPermissions.Rollback_x64.
MSI (s) (44!F0) [14:14:21:925]: Closing MSIHANDLE (192) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:925]: Creating MSIHANDLE (193) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:925]: Creating MSIHANDLE (194) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:925]: Creating MSIHANDLE (195) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:925]: Closing MSIHANDLE (195) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:925]: Creating MSIHANDLE (196) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:925]: Closing MSIHANDLE (196) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:925]: Creating MSIHANDLE (197) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:925]: Closing MSIHANDLE (197) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:925]: Creating MSIHANDLE (198) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:941]: Closing MSIHANDLE (198) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:941]: Creating MSIHANDLE (199) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:942]: Closing MSIHANDLE (199) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:942]: Creating MSIHANDLE (200) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:942]: Closing MSIHANDLE (200) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:942]: Creating MSIHANDLE (201) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:942]: Closing MSIHANDLE (201) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:942]: Creating MSIHANDLE (202) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:943]: Closing MSIHANDLE (202) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:943]: Creating MSIHANDLE (203) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:943]: Closing MSIHANDLE (203) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:943]: Creating MSIHANDLE (204) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:943]: Closing MSIHANDLE (204) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:943]: Creating MSIHANDLE (205) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:944]: Closing MSIHANDLE (205) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:944]: Creating MSIHANDLE (206) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:944]: Closing MSIHANDLE (206) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:944]: Creating MSIHANDLE (207) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:944]: Closing MSIHANDLE (207) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:945]: Creating MSIHANDLE (208) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:945]: Closing MSIHANDLE (208) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:945]: Creating MSIHANDLE (209) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:945]: Closing MSIHANDLE (209) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:945]: Creating MSIHANDLE (210) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:945]: Closing MSIHANDLE (210) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:946]: Creating MSIHANDLE (211) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:946]: Closing MSIHANDLE (211) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:946]: Creating MSIHANDLE (212) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:946]: Closing MSIHANDLE (212) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:946]: Creating MSIHANDLE (213) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:946]: Closing MSIHANDLE (213) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:947]: Creating MSIHANDLE (214) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:947]: Closing MSIHANDLE (214) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:947]: Creating MSIHANDLE (215) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:947]: Closing MSIHANDLE (215) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:947]: Creating MSIHANDLE (216) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:947]: Closing MSIHANDLE (216) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (217) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (217) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (218) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (218) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (219) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (219) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (220) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (220) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (221) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (221) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (222) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (222) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (223) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (223) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (224) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (224) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (225) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (225) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (226) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (226) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (227) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (227) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (228) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (228) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (229) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (229) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (230) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (230) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (231) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (231) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (232) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (232) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (233) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (233) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (234) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (234) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (235) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (235) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (194) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (193) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (236) of type 790531 for thread 6128
SchedulePermissionsRollback: Initialized.
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (236) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (237) of type 790531 for thread 6128
SchedulePermissionsRollback: PopulateComponentAttributeMap: Loaded components table in a table view object.
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (237) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (238) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (239) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (240) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (240) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (241) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (241) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (242) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (242) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (243) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (243) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (244) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (244) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (245) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (245) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (246) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (246) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (247) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (247) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (248) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (248) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (249) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Closing MSIHANDLE (249) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:948]: Creating MSIHANDLE (250) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (250) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (251) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (251) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (252) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (252) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (253) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (253) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (239) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (238) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (254) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (254) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (255) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (256) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (257) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (258) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (258) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (259) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (259) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (257) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (256) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (255) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (260) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (260) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (261) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (262) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (263) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (264) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (264) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (265) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (265) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (263) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (262) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (261) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (266) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (266) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (267) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (268) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (269) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (270) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (270) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (271) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (271) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (269) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (268) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (267) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (272) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (272) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (273) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (274) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (275) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (276) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (276) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (277) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (277) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (275) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (274) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (273) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (278) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (278) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (279) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (280) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (281) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (282) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (282) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (283) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (283) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (281) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (280) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (279) of type 790540 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (284) of type 790531 for thread 6128
SchedulePermissionsRollback: Component attributes have been loaded successfully.
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (284) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: Creating MSIHANDLE (285) of type 790531 for thread 6128
SchedulePermissionsRollback: Action data construction has been completed.
MSI (s) (44!F0) [14:14:21:964]: Closing MSIHANDLE (285) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:964]: PROPERTY CHANGE: Adding SetPermissions.Rollback_x64 property. Its value is '2{14}2{14}8{objectid}11{componentid}11{objecttable}6{action}8{identity}12{identitytype}11{inheritance}10{genericall}11{genericread}12{genericwrite}14{genericexecute}6{modify}10{objectpath}5{win64}22{CertificatesAutoUpdate}22{SAU_Certificate_Folder}6{Folder}5{Clear}3{N/A}0{}2{No}0{}0{}0{}0{}0{}46{C:\ProgramData\Sophos\Certificates\AutoUpdate\}2{no}22{CertificatesAutoUpdate}22{SAU_Certificate_Folder}6{Folder}5{Allow}14{Administrators}12{WellKnownSID}0{}3{Yes}0{}0{}0{}0{}46{C:\ProgramData\Sophos\Certificates\AutoUpdate\}2{no}22{CertificatesAutoUpdate}22{SAU_Certificate_Folder}6{Folder}5{Allow}5{Users}12{WellKnownSID}0{}0{}3{Yes}0{}0{}0{}46{C:\ProgramData\Sophos\Certificates\AutoUpdate\}2{no}11{CacheFolder}22{CacheFolderPermissions}6{Folder}5{Clear}3{N/A}0{}2{No}0{}0{}0{}0{}0{}39{C:\ProgramData\Sophos\AutoUpdate\Cache\}2{no}11{CacheFolder}22{CacheFolderPermissions}6{Folder}5{Allow}14{Administrators}12{WellKnownSID}0{}3{Yes}0{}0{}0{}0{}39{C:\ProgramData\Sophos\AutoUpdate\Cache\}2{n
MSI (s) (44!F0) [14:14:21:964]: Doing action: SetPermissions.Rollback_x64
MSI (s) (44!F0) [14:14:21:964]: Note: 1: 2205 2: 3: ActionText
SchedulePermissionsRollback: Action data serialization has been completed.
Action start 14:14:21: SetPermissions.Rollback_x64.
MSI (s) (44!F0) [14:14:21:979]: Creating MSIHANDLE (286) of type 790531 for thread 6128
Action ended 14:14:21: SetPermissions.Rollback_x64. Return value 1.
MSI (s) (44!F0) [14:14:21:979]: Closing MSIHANDLE (286) of type 790531 for thread 6128
MSI (s) (44!F0) [14:14:21:979]: Closing MSIHANDLE (191) of type 790541 for thread 6128
MSI (s) (44:E8) [14:14:21:979]: Closing MSIHANDLE (190) of type 790542 for thread 3588
SchedulePermissionsRollback: Custom action SetPermissions.Rollback has been scheduled.
MSI (s) (44:04) [14:14:21:979]: Doing action: ProcessComponents
MSI (s) (44:04) [14:14:21:979]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: ScheduleSetPermissions.Rollback_x64. Return value 1.
Action start 14:14:21: ProcessComponents.
MSI (s) (44:04) [14:14:21:979]: Doing action: UnpublishFeatures
MSI (s) (44:04) [14:14:21:979]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: ProcessComponents. Return value 1.
MSI (s) (44:04) [14:14:21:979]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
Action start 14:14:21: UnpublishFeatures.
MSI (s) (44:04) [14:14:21:979]: Doing action: StopServices
MSI (s) (44:04) [14:14:21:979]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: UnpublishFeatures. Return value 1.
Action start 14:14:21: StopServices.
MSI (s) (44:04) [14:14:21:979]: Doing action: DeleteServices
MSI (s) (44:04) [14:14:21:979]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: StopServices. Return value 1.
Action start 14:14:21: DeleteServices.
MSI (s) (44:04) [14:14:21:979]: Doing action: RemoveRegistryValues
MSI (s) (44:04) [14:14:21:979]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: DeleteServices. Return value 1.
Action start 14:14:21: RemoveRegistryValues.
MSI (s) (44:04) [14:14:21:995]: Skipping action: ISSAUTPRemoveAllowed (condition is false)
MSI (s) (44:04) [14:14:21:995]: Skipping action: SetWaitAUAdapterUnlocked (condition is false)
MSI (s) (44:04) [14:14:21:995]: Skipping action: WaitAUAdapterUnlocked (condition is false)
MSI (s) (44:04) [14:14:21:995]: Doing action: RemoveFiles
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: RemoveRegistryValues. Return value 1.
Action start 14:14:21: RemoveFiles.
MSI (s) (44:04) [14:14:21:995]: Counted 2 foreign folders to be removed.
MSI (s) (44:04) [14:14:21:995]: Removing child folder of C:\ProgramData\Sophos\Certificates\AutoUpdate\ (child: C:\ProgramData\Sophos\Certificates\AutoUpdate\Cache\)
MSI (s) (44:04) [14:14:21:995]: Removing foreign folder: C:\ProgramData\Sophos\Certificates\AutoUpdate\Cache\
MSI (s) (44:04) [14:14:21:995]: Removing foreign folder: C:\ProgramData\Sophos\Certificates\AutoUpdate\
MSI (s) (44:04) [14:14:21:995]: Doing action: RemoveFolders
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: RemoveFiles. Return value 1.
Action start 14:14:21: RemoveFolders.
MSI (s) (44:04) [14:14:21:995]: Doing action: CreateFolders
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: RemoveFolders. Return value 1.
Action start 14:14:21: CreateFolders.
MSI (s) (44:04) [14:14:21:995]: Doing action: InstallFiles
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: CreateFolders. Return value 1.
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'rootca.crl' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'rootca.crt' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'iconn' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'ilog' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'isched' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'iupd' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'ALsvc' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'AUAdapter' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'SophosUpdate' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'License' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'Sof' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'Integrity' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'TELEMAUTelem.exe' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'TELEMGatherTelem.exe' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'TELEMSubmitTelem.exe' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: The file represented by File table key 'TELEMtelem.man' has no eligible binary patches
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2205 2: 3: Patch
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2228 2: 3: Patch 4: SELECT `Patch`.`File_`, `Patch`.`Header`, `Patch`.`Attributes`, `Patch`.`Sequence`, `Patch`.`StreamRef_` FROM `Patch` WHERE `Patch`.`File_` = ? AND `Patch`.`#_MsiActive`=? ORDER BY `Patch`.`Sequence`
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2205 2: 3: Error
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1302
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2205 2: 3: MsiSFCBypass
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2228 2: 3: MsiSFCBypass 4: SELECT `File_` FROM `MsiSFCBypass` WHERE `File_` = ?
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2205 2: 3: MsiPatchHeaders
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2228 2: 3: MsiPatchHeaders 4: SELECT `Header` FROM `MsiPatchHeaders` WHERE `StreamRef` = ?
Action start 14:14:21: InstallFiles.
MSI (s) (44:04) [14:14:21:995]: Doing action: WriteRegistryValues
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: InstallFiles. Return value 1.
Action start 14:14:21: WriteRegistryValues.
MSI (s) (44:04) [14:14:21:995]: Doing action: InstallServices
MSI (s) (44:04) [14:14:21:995]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: WriteRegistryValues. Return value 1.
Action start 14:14:21: InstallServices.
MSI (s) (44:04) [14:14:21:995]: Skipping action: ScheduleSetPermissions.Deferred_x32 (condition is false)
MSI (s) (44:04) [14:14:22:011]: Skipping action: ScheduleSetPermissions.Deferred_x64 (condition is false)
MSI (s) (44:04) [14:14:22:011]: Doing action: StartServices
MSI (s) (44:04) [14:14:22:011]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:21: InstallServices. Return value 1.
Action start 14:14:22: StartServices.
MSI (s) (44:04) [14:14:22:011]: Doing action: RegisterUser
MSI (s) (44:04) [14:14:22:011]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:22: StartServices. Return value 1.
Action start 14:14:22: RegisterUser.
MSI (s) (44:04) [14:14:22:011]: Doing action: RegisterProduct
MSI (s) (44:04) [14:14:22:011]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:22: RegisterUser. Return value 0.
Action start 14:14:22: RegisterProduct.
MSI (s) (44:04) [14:14:22:011]: Doing action: PublishFeatures
MSI (s) (44:04) [14:14:22:011]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:22: RegisterProduct. Return value 1.
Action start 14:14:22: PublishFeatures.
MSI (s) (44:04) [14:14:22:011]: Doing action: PublishProduct
MSI (s) (44:04) [14:14:22:011]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:22: PublishFeatures. Return value 1.
MSI (s) (44:04) [14:14:22:011]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:22:011]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
Action start 14:14:22: PublishProduct.
MSI (s) (44:04) [14:14:22:011]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:22:011]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:22:011]: Doing action: InstallFinalize
MSI (s) (44:04) [14:14:22:011]: Note: 1: 2205 2: 3: ActionText
Action ended 14:14:22: PublishProduct. Return value 1.
MSI (s) (44:04) [14:14:22:011]: Running Script: C:\WINDOWS\Installer\MSIC9BB.tmp
MSI (s) (44:04) [14:14:22:011]: PROPERTY CHANGE: Adding UpdateStarted property. Its value is '1'.
MSI (s) (44:04) [14:14:22:011]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (44:04) [14:14:22:011]: Machine policy value 'DisableRollback' is 0
MSI (s) (44:04) [14:14:22:011]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1252749771,LangId=1033,Platform=0,ScriptType=1,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
Action start 14:14:22: InstallFinalize.
MSI (s) (44:04) [14:14:22:011]: Executing op: ProductInfo(ProductKey={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E},ProductName=Sophos AutoUpdate XG,PackageName=Sophos AutoUpdate.msi,Language=1033,Version=84213760,Assignment=1,ObsoleteArg=0,,,PackageCode={30B5CB19-DB64-45C2-BD5D-BC0AB7693D3B},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (44:04) [14:14:22:011]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (44:04) [14:14:22:011]: Executing op: DialogInfo(Type=1,Argument=Sophos AutoUpdate XG)
MSI (s) (44:04) [14:14:22:011]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (44:04) [14:14:22:011]: Executing op: SetBaseline(Baseline=0,)
MSI (s) (44:04) [14:14:22:011]: Executing op: SetBaseline(Baseline=1,)
MSI (s) (44:04) [14:14:22:011]: Executing op: ActionStart(Name=InstallInitialize,,)
MSI (s) (44:04) [14:14:22:011]: Executing op: ProductUnregister(UpgradeCode={3B8886D0-98A2-4992-A0AC-893AEDBB494B})
MSI (s) (44:04) [14:14:22:011]: Note: 1: 1402 2: UNKNOWN\Products\8A0DD28EC5E027D4D8ED14BBF00CB6E3\Transforms 3: 2
MSI (s) (44:04) [14:14:22:011]: Note: 1: 1402 2: UNKNOWN\Products\8A0DD28EC5E027D4D8ED14BBF00CB6E3\Transforms 3: 2
MSI (s) (44:04) [14:14:22:011]: Scheduling file 'C:\WINDOWS\Installer\8643d1a8.msi' for deletion during post-install cleanup (not post-reboot).
MSI (s) (44:04) [14:14:22:026]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:026]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:026]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:026]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:026]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:026]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:026]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:042]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:042]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:042]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:042]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:042]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:044]: Note: 1: 1402 2: UNKNOWN\Products\8A0DD28EC5E027D4D8ED14BBF00CB6E3\Usage 3: 2
MSI (s) (44:04) [14:14:22:045]: Executing op: ProductCPDisplayInfoUnregister()
MSI (s) (44:04) [14:14:22:046]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} 3: 2
MSI (s) (44:04) [14:14:22:046]: Executing op: ProductUnpublish(PackageKey={30B5CB19-DB64-45C2-BD5D-BC0AB7693D3B})
MSI (s) (44:04) [14:14:22:047]: Using cached product context: machine assigned for product: 8A0DD28EC5E027D4D8ED14BBF00CB6E3
MSI (s) (44:04) [14:14:22:048]: Executing op: UpgradeCodeUnpublish(UpgradeCode={3B8886D0-98A2-4992-A0AC-893AEDBB494B})
MSI (s) (44:04) [14:14:22:048]: Executing op: ProductUnpublishClient(,,)
MSI (s) (44:04) [14:14:22:048]: Note: 1: 1402 2: UNKNOWN\Installer\Products\8A0DD28EC5E027D4D8ED14BBF00CB6E3 3: 2
MSI (s) (44:04) [14:14:22:048]: Executing op: SourceListUnpublish(,)
MSI (s) (44:04) [14:14:22:048]: Note: 1: 1402 2: UNKNOWN\Installer\Products\8A0DD28EC5E027D4D8ED14BBF00CB6E3\SourceList 3: 2
MSI (s) (44:04) [14:14:22:048]: Executing op: ActionStart(Name=SetPermissions.Rollback_x64,,)
MSI (s) (44:04) [14:14:22:048]: Executing op: CustomActionSchedule(Action=SetPermissions.Rollback_x64,ActionType=1345,Source=BinaryData,Target=SetPermissions,CustomActionData=2{14}2{14}8{objectid}11{componentid}11{objecttable}6{action}8{identity}12{identitytype}11{inheritance}10{genericall}11{genericread}12{genericwrite}14{genericexecute}6{modify}10{objectpath}5{win64}22{CertificatesAutoUpdate}22{SAU_Certificate_Folder}6{Folder}5{Clear}3{N/A}0{}2{No}0{}0{}0{}0{}0{}46{C:\ProgramData\Sophos\Certificates\AutoUpdate\}2{no}22{CertificatesAutoUpdate}22{SAU_Certificate_Folder}6{Folder}5{Allow}14{Administrators}12{WellKnownSID}0{}3{Yes}0{}0{}0{}0{}46{C:\ProgramData\Sophos\Certificates\AutoUpdate\}2{no}22{CertificatesAutoUpdate}22{SAU_Certificate_Folder}6{Folder}5{Allow}5{Users}12{WellKnownSID}0{}0{}3{Yes}0{}0{}0{}46{C:\ProgramData\Sophos\Certificates\AutoUpdate\}2{no}11{CacheFolder}22{CacheFolderPermissions}6{Folder}5{Clear}3{N/A}0{}2{No}0{}0{}0{}0{}0{}39{C:\ProgramData\Sophos\AutoUpdate\Cache\}2{no}11{CacheFolder}22{CacheFolderPermissions}6{Folder}5{Allow}14{Administrators}12{WellKnownSID}
MSI (s) (44:04) [14:14:22:048]: Executing op: ActionStart(Name=ProcessComponents,Description=Updating component registration,)
MSI (s) (44:04) [14:14:22:048]: Executing op: ProgressTotal(Total=29,Type=1,ByteEquivalent=24000)
MSI (s) (44:04) [14:14:22:048]: Executing op: UnregisterSharedComponentProvider(Component={7B32C653-BFD1-4DBF-9967-DCC72D363BCC},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:048]: Executing op: ComponentUnregister(ComponentId={7B32C653-BFD1-4DBF-9967-DCC72D363BCC},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:048]: Executing op: UnregisterSharedComponentProvider(Component={1A5FBAAA-8A81-4FB0-AAC7-87FADDD97277},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:048]: Executing op: ComponentUnregister(ComponentId={1A5FBAAA-8A81-4FB0-AAC7-87FADDD97277},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:048]: Executing op: UnregisterSharedComponentProvider(Component={0559090D-440E-4FA8-9549-16179DD07404},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:048]: Executing op: ComponentUnregister(ComponentId={0559090D-440E-4FA8-9549-16179DD07404},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:048]: Executing op: UnregisterSharedComponentProvider(Component={AEC4F882-96A8-4BF7-9A67-BF5C0452744F},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:048]: Executing op: ComponentUnregister(ComponentId={AEC4F882-96A8-4BF7-9A67-BF5C0452744F},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:048]: Executing op: UnregisterSharedComponentProvider(Component={EE343324-C924-4F01-AD97-9EBA07AFF882},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:048]: Executing op: ComponentUnregister(ComponentId={EE343324-C924-4F01-AD97-9EBA07AFF882},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:048]: Executing op: UnregisterSharedComponentProvider(Component={FBB9FD6F-D781-4E5B-8016-13C37DF4D113},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:048]: Executing op: ComponentUnregister(ComponentId={FBB9FD6F-D781-4E5B-8016-13C37DF4D113},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:048]: Executing op: UnregisterSharedComponentProvider(Component={FAD2F9C8-13A0-4572-975E-550FA6E7DC3F},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:048]: Executing op: ComponentUnregister(ComponentId={FAD2F9C8-13A0-4572-975E-550FA6E7DC3F},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:064]: Executing op: UnregisterSharedComponentProvider(Component={DC8EDB3E-D715-4788-89AD-5EACAA13B5AE},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:064]: Executing op: ComponentUnregister(ComponentId={DC8EDB3E-D715-4788-89AD-5EACAA13B5AE},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:064]: Executing op: UnregisterSharedComponentProvider(Component={D4F97B26-4154-41C7-B15C-05359B80BEAF},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:064]: Executing op: ComponentUnregister(ComponentId={D4F97B26-4154-41C7-B15C-05359B80BEAF},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:064]: Executing op: UnregisterSharedComponentProvider(Component={D4FDA50D-1EB0-4AA3-B016-7CA0C7601983},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:064]: Executing op: ComponentUnregister(ComponentId={D4FDA50D-1EB0-4AA3-B016-7CA0C7601983},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:064]: Executing op: UnregisterSharedComponentProvider(Component={ADECE077-A75A-4666-819F-AEBB42F82CDC},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:064]: Executing op: ComponentUnregister(ComponentId={ADECE077-A75A-4666-819F-AEBB42F82CDC},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:064]: Executing op: UnregisterSharedComponentProvider(Component={A6BCDEF5-FC1A-4B0A-AEAD-444071FFF479},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:064]: Executing op: ComponentUnregister(ComponentId={A6BCDEF5-FC1A-4B0A-AEAD-444071FFF479},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:064]: Executing op: UnregisterSharedComponentProvider(Component={58848A8F-83B7-487F-A2FC-7BD6BC4F7F0B},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:064]: Executing op: ComponentUnregister(ComponentId={58848A8F-83B7-487F-A2FC-7BD6BC4F7F0B},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:064]: Executing op: UnregisterSharedComponentProvider(Component={404B4121-9B38-4F84-8B9D-B642AF25E1AD},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:064]: Executing op: ComponentUnregister(ComponentId={404B4121-9B38-4F84-8B9D-B642AF25E1AD},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:064]: Executing op: UnregisterSharedComponentProvider(Component={5C8EF82C-BB07-4464-A055-48D8AD5D540C},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:064]: Executing op: ComponentUnregister(ComponentId={5C8EF82C-BB07-4464-A055-48D8AD5D540C},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:064]: Executing op: UnregisterSharedComponentProvider(Component={7AD6CBFB-E302-4E47-B7C6-4EEAA50AB660},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:064]: Executing op: ComponentUnregister(ComponentId={7AD6CBFB-E302-4E47-B7C6-4EEAA50AB660},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:080]: Executing op: UnregisterSharedComponentProvider(Component={24EC2547-E7F5-412B-A8CF-061C8BB9FC61},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:080]: Executing op: ComponentUnregister(ComponentId={24EC2547-E7F5-412B-A8CF-061C8BB9FC61},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:080]: Executing op: UnregisterSharedComponentProvider(Component={C41DBB6D-1C80-4645-872D-4CB514BEE266},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:080]: Executing op: ComponentUnregister(ComponentId={C41DBB6D-1C80-4645-872D-4CB514BEE266},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:080]: Executing op: UnregisterSharedComponentProvider(Component={9C4489C5-2D76-46E3-8648-2A927F9A3935},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:080]: Executing op: ComponentUnregister(ComponentId={9C4489C5-2D76-46E3-8648-2A927F9A3935},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:080]: Executing op: UnregisterSharedComponentProvider(Component={CC900A24-6AF9-4E79-8A53-158B22B2E635},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:080]: Executing op: ComponentUnregister(ComponentId={CC900A24-6AF9-4E79-8A53-158B22B2E635},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:080]: Executing op: UnregisterSharedComponentProvider(Component={D0C311B9-32F1-4B5D-9227-462EF7C5A332},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:080]: Executing op: ComponentUnregister(ComponentId={D0C311B9-32F1-4B5D-9227-462EF7C5A332},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:080]: Executing op: UnregisterSharedComponentProvider(Component={1925DFF1-64BE-4C02-AC94-5629E1951815},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:080]: Executing op: ComponentUnregister(ComponentId={1925DFF1-64BE-4C02-AC94-5629E1951815},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:080]: Executing op: UnregisterSharedComponentProvider(Component={07A84D49-C37F-4A8A-AB15-BCA186138E32},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:080]: Executing op: ComponentUnregister(ComponentId={07A84D49-C37F-4A8A-AB15-BCA186138E32},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:080]: Executing op: UnregisterSharedComponentProvider(Component={6EE05E3A-45C5-4734-8622-A5C81D412B8E},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:080]: Executing op: ComponentUnregister(ComponentId={6EE05E3A-45C5-4734-8622-A5C81D412B8E},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:080]: Executing op: UnregisterSharedComponentProvider(Component={B35C3D57-B073-4EFA-917F-CF9A028699EC},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:080]: Executing op: ComponentUnregister(ComponentId={B35C3D57-B073-4EFA-917F-CF9A028699EC},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:080]: Executing op: UnregisterSharedComponentProvider(Component={3A0E79AD-2ADB-49B9-991D-036880DD7726},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:095]: Executing op: ComponentUnregister(ComponentId={3A0E79AD-2ADB-49B9-991D-036880DD7726},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:095]: Executing op: UnregisterSharedComponentProvider(Component={60FD7993-E630-4E39-AD1E-3D2F2F482374},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:095]: Executing op: ComponentUnregister(ComponentId={60FD7993-E630-4E39-AD1E-3D2F2F482374},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:095]: Executing op: UnregisterSharedComponentProvider(Component={3802F4D0-A617-4982-B01A-9CEB288FF232},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:095]: Executing op: ComponentUnregister(ComponentId={3802F4D0-A617-4982-B01A-9CEB288FF232},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:095]: Executing op: UnregisterSharedComponentProvider(Component={8D032536-1910-4094-9CF2-32CD9BFBF019},ProductCode={E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E})
MSI (s) (44:04) [14:14:22:095]: Executing op: ComponentUnregister(ComponentId={8D032536-1910-4094-9CF2-32CD9BFBF019},,BinaryType=0,)
MSI (s) (44:04) [14:14:22:095]: Executing op: ActionStart(Name=UnpublishFeatures,Description=Unpublishing Product Features,Template=Feature: [1])
MSI (s) (44:04) [14:14:22:095]: Executing op: FeatureUnpublish(Feature=Main,,Absent=2,Component=E[_ZOrO$~@yC}7i=fG_j]*SP+0g%]As-6TyuI5ING0+f$sa0[A0[eK*e$hL$m,S2aUiDK@FximEBQ[UAMfOWugXHIAr=8}dZT~*RKbtuy&Eb3A@n6dg%OOG)d58]y=)3C=(ztw'!NaT8X.Jto6j8~=k%zI`Jym0aCN7Nmr?~.9q9P&5^V.QaX6bNm6O!~?bU=Y[B*Q.Rq}Mu`'X?^=_k=Cem7zioal*Z^?Z*-@_hg`8^.g4OuX5ND&@XA?pDPxmj{*d&lIMa8{5EWAJNUM93Z4t`4ZZhE=vL}9?%[Sn=Uoz&AAoPONDV1A1G%BtDL&*GPobr.s0Ky8nh`!,wbuQG.Pb%hPBdY=03q=cDUf(IX7(7ZK*Xk=_$)}V[-',5_2LhjT]o6AQ3[dTo4TC5-P0+lJDr6@V71s2gpK?445$*+DjQL@=dB@1x7Ck)oF4O%@UJz?G.K}[(&,94fp$_KYb6t=?+JQi@JucUx`w_b@5^HANQ9iY3Z_&uBN&a6,E&d?J@RLIz@vF0=Ha2GrN'0AaHS333DiCM!i2!6]n6^?}tZftZQoG4jPACU}.6i8crmyjuUcD+)
MSI (s) (44:04) [14:14:22:095]: Note: 1: 1402 2: UNKNOWN\Installer\Features\8A0DD28EC5E027D4D8ED14BBF00CB6E3 3: 2
MSI (s) (44:04) [14:14:22:095]: Executing op: ActionStart(Name=StopServices,Description=Stopping services,Template=Service: [1])
MSI (s) (44:04) [14:14:22:095]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (44:04) [14:14:22:095]: Executing op: ServiceControl(,Name=Sophos AutoUpdate Service,Action=2,,StartupArguments=-NoStartupCheck)
MSI (s) (44:04) [14:14:23:114]: Executing op: ActionStart(Name=DeleteServices,Description=Deleting services,Template=Service: [1])
MSI (s) (44:04) [14:14:23:114]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (44:04) [14:14:23:114]: Executing op: ServiceControl(,Name=Sophos AutoUpdate Service,Action=8,,StartupArguments=-NoStartupCheck)
MSI (s) (44:04) [14:14:23:114]: Internal Exception during install operation: 0xc0000005 at 0x00007FFFF09EE7ED.
MSI (s) (44:04) [14:14:23:114]: WER report disabled for silent install.
MSI (s) (44:04) [14:14:23:114]: WER report disabled for non-console install.
MSI (s) (44:04) [14:14:23:114]: Internal MSI error. Installer terminated prematurely.

MSI (s) (44:04) [14:14:23:114]: MainEngineThread is returning 1603
MSI (s) (44:2C) [14:14:23:114]: No System Restore sequence number for this installation.
Installer stopped prematurely.
MSI (c) (24:E8) [14:14:23:114]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (24:E8) [14:14:23:114]: MainEngineThread is returning 1601
=== Verbose logging stopped: 5/11/2017 14:14:23 ===
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0 QC over 7 years ago in reply to jomar tolosa

Hello jomar tolosa,

thanks. The error is Internal Exception during install operation: 0xc0000005 at 0x00007FFFF09EE7ED, an access violation while executing ServiceControl with the intent to delete the AutoUpdate service. Not a "usual" error.

You say you've already removed the previous version of sophos but the bootstrap log says Remove old SAU..., actually it shouldn't attempt to uninstall if indeed you have removed the previous version (which one was this?). Is indeed no Sophos component listed under Programs and Features? Also please could you check if the Sophos AutoUpdate service is present or not (and what's its state)?

Christian
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0 QC over 7 years ago in reply to jomar tolosa

Hello jomar tolosa,

thanks. The error is Internal Exception during install operation: 0xc0000005 at 0x00007FFFF09EE7ED, an access violation while executing ServiceControl with the intent to delete the AutoUpdate service. Not a "usual" error.

You say you've already removed the previous version of sophos but the bootstrap log says Remove old SAU..., actually it shouldn't attempt to uninstall if indeed you have removed the previous version (which one was this?). Is indeed no Sophos component listed under Programs and Features? Also please could you check if the Sophos AutoUpdate service is present or not (and what's its state)?

Christian
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0 jomar tolosa over 7 years ago in reply to QC

hi christian can you tell where to find it?
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0 QC over 7 years ago in reply to jomar tolosa

Hello jomar tolosa,

Programs and Features is obvious, isn't it? Which Windows version, BTW?
As to AutoUpdate: Start button/Orb, type services.msc in the Search box and press Enter.

Christian
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0 jomar tolosa over 7 years ago in reply to QC

hi Christian

here are the screenshot for your reference

i've uninstalled sophos but in services.msc it still has the autoupdate and health service

what can you recommend for me to uninstall it cleanly?
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0 QC over 7 years ago in reply to jomar tolosa

Hello jomar tolosa,

from the second screenshot I suspect that the Sophos installation is not your primary problem. Note the incomplete information for several services and the Failed to Read Description. If this persists across reboots there's something wrong with services registration (this is likely the cause for the Installer internal failure) and you'd have to repair Windows first.
Unfortunately I can't tell you how to do this, perhaps the error code (starting with 1783) gives some hint what is broken.

Christian
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0 jomar tolosa over 7 years ago in reply to QC

thank christian i just delete the remaining in the services.msc thru registry
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0 QC over 7 years ago in reply to jomar tolosa

Hello jomar tolosa,

I wouldn't recommend it (but just my opinion, it's your PC) as service modifications by editing the registry can be the very cause for such failure states.

Christian
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