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Sophos Endpoint Software Sophos update failing as it is unable to connect to update server

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Sophos update failing as it is unable to connect to update server

tharun518 over 7 years ago

I have a standalone Sophos client which is failing to update and shows connecting to server, but never connects when I manually run the update.

iconfig file shows ConnectionAddress=http://es-web-2.sophos.com/update/.

I am unable to ping or resolve this address. Can you confirm if this address is correct?

Update log:-

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0 QC over 7 years ago

Hello tharun518,

did it ever update or does it fail since "day one"? Are the credentials correct you are using (must be those from the License Schedule)?
Forget this address, it's not the problem. As I see es-web-2 - which Sophos Endpoint version is this?

The normal updating log doesn't tell much, just that it failed. Please check the detailed ALUpdate log.

Christian
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0 tharun518 over 7 years ago in reply to QC

Recently I have removed Sophos server managed client and installed standalone with the correct username and password.

I cannot resolve http://es-web-2.sophos.com/update/ from anywhere. I tried from different ISP and still it don't have a valid A record.

mxtoolbox.com/SuperTool.aspx
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0 tharun518 over 7 years ago in reply to QC

Recently I have removed Sophos server managed client and installed standalone with the correct username and password.

I cannot resolve http://es-web-2.sophos.com/update/ from anywhere. I tried from different ISP and still it don't have a valid A record.

mxtoolbox.com/SuperTool.aspx
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