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Endpoint Security and Control cannot be installed on this version of Windows

Peter Dudas

Hi!

 

We are trying to install Sophos Endpoint Security and Control on a Windows 2008R2 server.

From the SEC we receive the error "Sophos AutoUpdate does not support this operating system"

So I downloaded the content of the \SophosUpdate\CIDs\S000\SAVSCFXP\ folder for manual install on the server, it says:

Sophos Anti-Virus cannot be installed on this operating system

 

Then I've downloaded the standalone installer (escw_106_sa_sfx.exe), run it:

Sophos Endpoint Security and Control cannot be installed on this version of Windows, the following platforms are supported: - Windows2003 SP2 or later.

 

We tried to install it without the firewall (disalbled).

Services are running:

  • Computer Browser | Automatic
  • Remote Registry | Automatic
  • Task Scheduler | Automatic
  • Windows Installer | Automatic
  • Workstation | Automatic

TCP 8192, 8194 permitted in/out.

File and printer sharing enabled for the domain.

Remote administration enabled for the domain.

 

How can I install Sophos Endpoint Security and Control on this server?

 

Thank you!



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  • 0

    Solution:

    1: get the content of the \SophosUpdate\CIDs\S000\SAVSCFXP\ on the target computer and install sau\Sophos AutoUpdate.msi 
         After this you should have the shield icon visible at the taskbar.
    2: get the content of the ProgramData\Sophos\AutoUpdate\Config\ folder from a working computer (same OS version) and copy to the same on the target 
        This contains the user name and password for Sophos and path to the update servers.
        Edit iconn.cfg - remove BandwidthLimit = 512 otherwise it is very slow to download the files.
    3: grant full access to administrator and system on the following registry keys:
        HKLM/Software\WOW6432Node\Sophos
        HKLM/Software\WOW6432Node\Classes\Interface
        HKLM/Software\WOW6432Node\Classes\typelib
    4: Create the following folder: C:\Program Files (x86)\Sophos\Remote Management System\
    5: Get mrinit.conf and cac.pem from a working computer from folder C:\Program Files (x86)\Sophos\Remote Management System\
    6: do an Update now. This should install the missing components and register the computer with SEC.
     
    I still don't know why the deployment failed, until the mrinit.conf and cac.pem was missing the Sophos Remote Management System install failed.
    After copying the files and do the Update Now all started working as expected.
     
  • 0 in reply to Peter Dudas

    After trying to deploy sophos for  a client having Windows Server 2012 R2  (64 bit )

    show in  the console the following  error message :


    code 00000006 Sophos AutoUpdate does not support this operating system.

     

    I dont have any other server having same OS version to copy the  files

Reply
  • 0 in reply to Peter Dudas

    After trying to deploy sophos for  a client having Windows Server 2012 R2  (64 bit )

    show in  the console the following  error message :


    code 00000006 Sophos AutoUpdate does not support this operating system.

     

    I dont have any other server having same OS version to copy the  files

Children
  • 0 in reply to Rami Shreteh

    Hello, If you save the following as getVerion.ps1:

    #==========================================

    Function Get-OSVersion

    {
    $signature = @"
    [DllImport("kernel32.dll")]
    public static extern uint GetVersion();
    "@
    Add-Type -MemberDefinition $signature -Name "Win32OSVersion" -Namespace Win32Functions -PassThru
    }
    $os = [System.BitConverter]::GetBytes((Get-OSVersion)::GetVersion())
    $majorVersion = $os[0]
    $minorVersion = $os[1]
    $build = [byte]$os[2],[byte]$os[3]
    $buildNumber = [System.BitConverter]::ToInt16($build,0)
    "Version is {0}.{1} build {2}" -F $majorVersion,$minorVersion,$buildNumber

    #==========================================

    Then, in a command prompt run:

    Powershell ./getVerion.ps1

    What does it print on these failing computers?  If you have a working server of the same OS as a failing computer what does that print?


    Regards,
    Jak

  • 0 in reply to jak

    hello

    Version is 6.3 build 9600

     

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