I have a support request started on Feb 9th. We have a 24 hour service level agreement with Sophos. Our case is still "not assigned". This is the 2nd time in 3 months this has happened to us.
Why is Sophos not honoring their SLA for tech support?
This is ridiculous. Cryptoguard is blocking a legitimate service that works with our banking website, and every attempt to whitelist the application has failed and it's been 6 days and our issue hasn't even been ASSIGNED let alone fixed.
This thread was automatically locked due to age.
