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Duplicate PC names in enterprise console

CDC

I've noticed after upgrading the Enterprise Console to version 4.5 and AV to 9.5 that duplicate PC names have started appearing.  This normally happens after a PC's AV has either not upgraded properly or has stopped updating so i've uninstalled and it and then redeployed it down.  One of the PC names will say its connected & managed (although not properly as the 'up to date' colum is blank and you can't deploy any policies down)  whilst the other will be greyed out.

I've tried deleting both entries in the Enterprise Console in an attempt for the AD sync to sort it but they both re-appear again.  Is this a known issue with the 4.5 upgrade?

:4224


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    We are aware of the issue seen by some of our customers when using AD Sync and have been working on a solution that does not involve temporary workarounds or disabling functionality. I am pleased to be able to tell you that a patch for customers already running SEC 4.5.0 with this problem can be found here:

    http://www.sophos.com/support/knowledgebase/article/111697.html

    This should fix this issue for all of the cases that we are currently aware of. It has been tested by some customers who have seen the issue and it has worked well for them.

    We are also looking to release a maintenance version of SEC (4.5.1) shortly which will include this patch.  This will ensure fresh installs do not encounter this problem.  For existing customers with this problem the patch will be required as 4.5.0 cannot be upgraded to 4.5.1.

    Sophos Endpoint Product Management Team.

    :4919
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  • 0

    We are aware of the issue seen by some of our customers when using AD Sync and have been working on a solution that does not involve temporary workarounds or disabling functionality. I am pleased to be able to tell you that a patch for customers already running SEC 4.5.0 with this problem can be found here:

    http://www.sophos.com/support/knowledgebase/article/111697.html

    This should fix this issue for all of the cases that we are currently aware of. It has been tested by some customers who have seen the issue and it has worked well for them.

    We are also looking to release a maintenance version of SEC (4.5.1) shortly which will include this patch.  This will ensure fresh installs do not encounter this problem.  For existing customers with this problem the patch will be required as 4.5.0 cannot be upgraded to 4.5.1.

    Sophos Endpoint Product Management Team.

    :4919
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